Workforce Specialist

About Us
The Arizona Alliance of Community Health Centers (the Alliance) is the Primary Care Association (PCA) for Arizona. We’re a nonprofit member organization that represents Community Health Centers (CHCs); Arizona’s largest primary care network. CHCs deliver healthcare services that meet the needs of their communities, connecting people to quality care that gives everyone an equal opportunity to thrive. We facilitate that vital work by providing CHCs with training, technical assistance, programmatic support, and advocacy.

Why You Should Join Us
Here at the Alliance, we believe that our greatest asset in achieving our goals is providing our employees with the support, leadership, and resources they need to do their best work. We believe in work-life balance and the restorative power of rest, so we offer 12 paid holidays, 1 paid day off during birth month, 6 days of sick pay, 3 personal days, and 10 days of vacation pay per year. Vacation accrual increases by 5 days at the first, fifth, and eleventh-year anniversary date.

Job Purpose and Basic Function

The Workforce Specialist will assist in the development, refinement, and delivery of the Alliance’s workforce development upskilling program, including the online medical assistant program serving Arizona’s community health centers.

1) Responsible for identifying, developing, and managing all aspects of the Health Center Workforce Development Program.

a) Develops and delivers engaging and effective lessons in medical assisting, covering a wide range of topics such as patient care, physiology, medical terminology, and clinical and administrative procedures.

b) Promotes the Health Center Workforce Development Program to statewide community health center partners and stakeholders through meetings, events, and presentations.

c) Manages program development activities, monitors operational results, and oversees day-to-day operations to support program objectives.

d) Reviews and updates instructional materials and training content to reflect current medical assisting practices, procedures, and technologies.

e) Assesses student performance and provides constructive feedback to support their success.

2) Responsible for supporting the development and expansion of workforce training pathways and fulfilling grant deliverables.

a) Conducts workforce needs assessments with Arizona community health centers to identify high-demand clinical and non-clinical occupations suitable for future training pathways.

b) Researches emerging workforce shortages, credentialing requirements, accreditation standards, and industry trends to support development of new career pathways.

c) Evaluates opportunities to expand training offerings beyond medical assisting, including disciplines such as dental assisting, pharmacy technician, community health worker, and other allied health professions.

d) Plans and executes events and activities to fulfill Rural Health Transformation Grant deliverables.

e) Assists the Director of Workforce in developing business cases, implementation plans, and sustainability strategies for proposed workforce development programs

f) Collaborates with health centers, educational institutions, licensing bodies, and workforce development partners to support the design of new training initiatives.

g) Gathers and analyzes participant, employer, and stakeholder feedback to inform future program development.

h) Support evaluation and selection of curriculum providers, instructional resources, technology platforms, and learning management systems that support workforce training initiatives.

i) Develops recommendations regarding program structure, delivery methods, accreditation pathways, certification requirements, and participant support services.

j) Prepares reports, presentations, and recommendations for leadership regarding expansion opportunities and program outcomes.

3) Monitors grant expenditures and manages grant-related data.

a) Develops the Health Center Workforce Development Program budget in collaboration with the Director of Workforce.

b) Monitors program expenditures to ensure alignment with program budgets and provides spending updates to the Director of Workforce.

c) Completes program financial activities, including submission of invoices, payment requests, vendor selection forms, and credit card statements as required.

d) Collects and enters programmatic data, including survey data, into databases within required timeframes set by funders.

e) Analyzes program data to identify performance concerns, reports findings to the Director of Workforce, and recommends opportunities for program improvement and enhancement of the student experience.

f) Leads the development and writing of outcome-based reports demonstrating the community impact of the Health Center Workforce Development Program.

g) Monitors program compliance with grant requirements and applicable policies and procedures.

h) Prepares and maintains documentation and reports, develops detailed work plans, and maintains records for all program activities.

4) Develops and maintains strategic partnerships.
a) Identifies and develops partnerships with healthcare, governmental, tribal, social service, educational, and other external stakeholders to advance the Health Center Workforce Development Program’s initiatives.

b) Represents AACHC in committees and workgroups and contributes to discussions and initiatives related to the Health Center Workforce Development Program. Conducts outreach and marketing activities to promote the medical assistant program and expand engagement with potential partners and participants

General Development

1) Possesses advanced general skills, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a general Bachelor’s Degree program.

2) Possesses an intermediate understanding of project development, leadership, management practices, employee development, and instructional design, commonly acquired through at least three years of experience as a clinical medical assistant, including one or more years in a lead or supervisory role and experience in employee development and the application of instructional design principles.

Licenses & Certifications

1) Possesses a nationally recognized medical assistant training program certification.

Knowledge, Skills & Abilities

1) Strong interpersonal skills and ability to develop effective working relationships with a variety of partners.

2) Advanced ability to work independently with little direct supervision in the efficient, timely, and thorough completion of tasks.

3) Effective classroom management and teaching skills, including the ability to communicate complex concepts clearly and effectively.

4) Proficiency in using educational technology and simulation tools

5) Experience in curriculum development and assessment

6) Familiarity with accreditation processes and healthcare regulations

7) Demonstrated sound decision-making abilities.

8) Advanced communication skills and ability to present information in a manner that is understandable to a wide variety of partners.

9) Intermediate experience in hosting or teaching educational workshops to adults.\

10) Intermediate presentation development and delivery skills.

11) Excellent verbal, electronic, and written communication skills.

12) Intermediate proficiency with word processing, database, Excel, Outlook email and presentation software applications.

13) Ability to travel and work evenings and weekends as necessary.

14) Ability to work collaboratively or independently, take initiative to prioritize multiple tasks, assignments and projects, and meet quality and time requirements.

15) Strong communication skills and ability to present information in a clear, concise manner to a variety of audiences.

16) Strong critical thinking, organizing, and problem-solving skills.

17) Excellent writing, research, analytical, and time management skills.

18) Ability to work collaboratively with leadership, staff, and external organizations.

19) Familiarity with NHA certification requirements and industry standards for medical assistants

20) Strong knowledge of medical procedures and patient care best practices.

Telecommuting and Travel

This position is required to be on-site at least two days per work week. Some travel may be required to community health centers, training events, or to partner organizations via vehicle or conferences via air travel. This position will require evening and weekend hours.