XTN-300F237 | ACCOUNTS PAYABLE & PHP TEAM OPERATIONS SUPERVISOR

We are seeking an experienced and forward-thinking Accounts Payable & Team Operations Supervisor to lead our overseas AP operations and serve as a key coordination hub between our international and US-based finance teams. This role is ideal for a detail-oriented finance professional who brings hands-on AP expertise, a passion for leveraging AI-driven process improvements, and the people skills to build team culture, manage schedules, and ensure smooth cross-functional communication. The ideal candidate is fluent in English, available during US Pacific Standard Time business hours, and equally comfortable driving process improvements and fostering a connected, well-organized team environment Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Accounts Payable Operations Oversee the end-to-end AP process, including invoice receipt, coding, approval workflows, and payment execution across multiple currencies and vendors Ensure timely and accurate processing of all payables in compliance with company policies and local regulatory requirements Manage vendor relationships, resolve escalated disputes, and maintain accurate vendor records Coordinate with the corporate finance team on month-end and year-end close activities, including accruals and reconciliations Own the annual 1099 filing process, including vendor classification, data validation, threshold monitoring, and timely submission in accordance with IRS requirements Experience with PO processes. Process Improvement & AI Integration Identify inefficiencies in current AP workflows and champion automation solutions, including the use of Coupa for procurement-to-pay processes and Claude (Anthropic's AI assistant) for drafting communications, summarizing data, and accelerating routine analytical tasks Build and maintain AP reporting dashboards and operational trackers using Google Sheets, including formulas, pivot tables, and data validation workflows Partner with IT and finance leadership to evaluate, implement, and optimize AP technology platforms Stay current on AI trends relevant to accounts payable and share best practices with the broader team Audit & Compliance Support internal and external audit activities by preparing documentation, pulling transaction samples, and responding to auditor inquiries in a timely and organized manner Maintain audit-ready records by ensuring proper coding, approvals, and supporting documentation are in place for all transactions Identify and remediate control gaps; assist in the development or updating of AP policies and procedures as needed Ensure compliance with applicable financial regulations, vendor agreement terms, and company internal controls Cross-Functional Communication & Escalations Serve as the primary point of contact for raising concerns and flagging issues to US team for all member of the Philippines team employed by MasterClass in a timely and professional manner Proactively identify and escalate discrepancies, process breakdowns, or emerging risks that may impact the broader finance organization Maintain clear, organized communication channels between the overseas team and US counterparts, ensuring nothing falls through the cracks across time zones Collaborate with AR and G/L teams on reconciliations, period-end activities, and cross-departmental process alignment Team Operations & Culture Supervise and mentor a team of AP specialists, providing day-to-day guidance, performance feedback, and professional development support Manage team schedules, including shift planning, coverage during local and US holidays, and time-off coordination to ensure operational continuity Plan and execute team events — both virtual and in-person where applicable — to foster engagement, morale, and a strong team culture across geographies Organize team workflows, assign responsibilities, and manage workload distribution to ensure coverage and accuracy Conduct regular team meetings and one-on-ones to align on priorities, address challenges, and celebrate wins Foster a collaborative, accountable team culture with clear communication across departments and time zones 4–7 years of accounts payable experience, with at least 2 years in a supervisory or team lead capacity Full English fluency (written and spoken) — all communications, reporting, and collaboration are conducted in English Availability to work standard US Pacific Standard Time (PST) business hours — this is a firm requirement for the role regardless of the candidate's location Hands-on experience with Coupa Proficiency in Google Sheets, including advanced functions, pivot tables, and data management Working knowledge of Claude or similar AI tools, with the ability to apply them practically to AP workflows, reporting, and communications Experience managing the full 1099 reporting cycle, including TIN validation, threshold tracking, and IRS submission Familiarity with audit support processes, including documentation preparation, sample pulls, and control testing Experience coordinating with cross-functional finance teams such as AR and G/L, including escalation and issue resolution Demonstrated ability to manage team schedules, holidays, and operational coverage planning Strong organizational and people skills, with experience planning team events and building remote team culture Comfortable working across cultures and time zones with a proactive, solutions-oriented communication style Additional relevant knowledge or experience related to the above requirements will be considered an advantage.