Account Manager & Customer Support Specialist (Korean Speaker)

Account Manager & Customer Support Specialist (Open to Candidates Currently in Cyprus or Willing to Relocate to Limassol, Cyprus)

IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a strong focus on innovation, customer experience, and operational excellence, we connect with traders and partners worldwide while delivering exceptional service and support across every stage of the client journey.

As an Account Manager & Customer Support Specialist, you will play a vital role in providing outstanding support to clients while managing and maintaining strong relationships with assigned business partners. This role combines customer support responsibilities with account management activities, making it ideal for a highly organized, client-focused professional who enjoys both problem-solving and relationship building.

What You'll Do:

• Monitor, manage, and respond efficiently to client inquiries through various communication channels, ensuring a high level of service and customer satisfaction.
• Provide timely and accurate assistance, troubleshooting guidance, and information regarding products and services.
• Identify, document, and escalate complex technical, operational, or account-related matters to the appropriate internal teams while monitoring resolution progress.
• Serve as the primary point of contact for an assigned portfolio of partners, maintaining strong and professional relationships.
• Proactively communicate with partners to understand their business needs, answer account-related questions, and ensure seamless service delivery.
• Coordinate with internal departments to facilitate effective communication and resolve client and partner requests efficiently.
• Support partner retention and account stability by delivering exceptional service and nurturing long-term business relationships.
• Maintain accurate records of client interactions, partner communications, and support activities through CRM and ticketing systems.
• Contribute to process improvements and initiatives aimed at enhancing operational efficiency and customer satisfaction.

What We're Looking For:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 1–2 years of experience in Customer Support, Account Management, B2B Client Relations, or a similar role.
• Experience using CRM systems and modern customer support/helpdesk platforms.

Skills:

• Excellent written and verbal communication skills in Korean and English.
• Strong client-facing and relationship management skills.
• Excellent organizational and multitasking abilities with the capability to balance daily support requests and long-term partner management responsibilities.
• Strong problem-solving and analytical skills with a proactive approach to handling client needs.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Team-oriented mindset with the ability to collaborate effectively across multiple departments.
• Customer-focused approach with a commitment to delivering exceptional service and support.

Why Join IronFX?

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

• Competitive Salary – matched to your skills and experience.
• Delicious Homemade Lunch – served daily at our Limassol premises, free of charge.
• Medical Coverage – join our comprehensive company scheme.
• Pension Plan – secure your future with our participation program.
• Relocation Support – assistance with relocation arrangements for candidates relocating to Cyprus.
• Visa Sponsorship – support throughout the visa application and work permit process, where applicable.
• Exclusive Discounts – access to group discount schemes.
• Free Parking – no hassle, no extra cost.
• Team Spirit – fun team-building and corporate events.
• Growth & Development – a unique, friendly culture with real opportunities to progress.

Working Conditions

• Normal working hours: 08:30 – 17:30, with a 1-hour break.

Join a dynamic, international team where customer experience, operational excellence, and partner success go hand in hand, helping to shape the future of online trading.