Account Manager - Dubai

Account Manager — Dubai

M5 Wealth Tech | Shape the next chapter of wealth management

Curious about how wealth management really works, and how AI and technology could make it work better? Start your career where finance meets technology, and help firms leave disconnected systems and manual processes behind.

At M5, we’re building an AI-native operating and capability platform that connects client onboarding, multi-custodian data, portfolio analytics, investment workflows, reporting and business operations. Our mission is to help wealth businesses rethink how they work, unlock productivity and create room to grow.

We’re looking for someone early in their career with commercial ambition, a genuine interest in wealth management and the curiosity to ask: “How could this business work better?”

THE OPPORTUNITY

• We are looking for an experienced Account Manager to own and grow M5Wealth's client relationships in Dubai and the wider UAE. You will be the trusted point of contact for wealth managers, EAMs, family offices and private banks.
• This is not a role about relaying updates or chasing renewals. You will understand how each client's business really works, make sure they get measurable value from M5, and find the next opportunity to do more together.
• If you have spent years managing client relationships and increasingly ask yourself, "Am I truly driving meaningful impact for the businesses I serve, or just checking the boxes?", this role is built for you. As M5Wealth grows in the Middle East, you will have the chance to shape our regional strategy and take on larger clients, segments and markets.

WHAT YOU’LL DO

• You will own the full client lifecycle for your portfolio of Dubai accounts: Onboarding → Activation → Adoption → Usage → Value → Growth.
• Own client relationships end to end. Be the day-to-day point of contact for your accounts. Build trust with decision-makers, from CEOs and CIOs to operations and compliance heads, and own those conversations rather than relaying updates from other teams.
• Understand the client's business, not just their requests. Build a mental model of how each client operates: their entities, custodians, booking centres, workflows and regulatory obligations. Don't assume the existing process is the right one. Challenge it.
• Drive onboarding and adoption. Work with Product and Implementation teams to make sure clients go live smoothly, use the platform fully and connect their fragmented workflows. Onboarding starts well before implementation tasks are tracked.
• Deliver and prove value. Run regular account reviews and business reviews. Track and report measurable outcomes such as time saved, capacity gained, and improved client and investor experience.
• Grow existing accounts. Identify opportunities for clients to do more with M5: new teams, entities, workflows or use cases. Build the business case and lead upsell and cross-sell conversations through to close.
• Protect retention and renewals. Monitor account health, spot risk early and own renewals, commercial discussions and escalations.
• Don't become a feature messenger. Understand the problem beneath each request. If one client asks for something, it may be a client requirement; if five clients face versions of the same problem, it may be a product opportunity. Bring those patterns to Product with clear evidence.
• Keep the book in order. Maintain account plans, forecasts and the CRM. Prepare proposals, client materials and demonstrations, and make sure nothing slips through the cracks.
• Be part of the regional market. Represent M5 at industry events in Dubai and the GCC, build a network across DIFC and ADGM, and feed market and competitor insight into our regional strategy.
• Mentor and support. Guide junior business development and client success colleagues as the Dubai team grows.

WHAT YOU’LL BRING

• MBA or a degree in finance, business, economics or a related field from a tier-1 university.
• 5+ years of experience in account, relationship or client success management, ideally in wealth management, private banking, fintech or B2B SaaS, with UAE/GCC client experience.
• Based in Dubai.
• Wealth management domain knowledge: an understanding of how private banks, EAMs, family offices and wealth managers operate, and the products, portfolios and workflows behind them.
• A hunger to learn, and the knack to keep up. You pick up new tools and ideas fast, enjoy figuring out how technology works, and can explain it clearly and confidently to anyone, from a colleague to a senior client.
• Fluent English with the ability to conduct business conversations in your covered markets.
• Organised and dependable, with disciplined follow-up. You take ownership of the details and keep relationships moving forward.

WHY JOIN M5?

• Ownership of your accounts. You'll manage a focused set of Dubai clients and have the time to get to know their businesses properly.
• Support behind you. Product, implementation and solution specialists work alongside you, so you're not handling every technical question alone.
• Access to the founders. You'll work closely with the founding team, and your feedback from clients will be heard and acted on.
• Room to grow. As we expand across the GCC, there's scope to take on larger clients and markets, and to help build the regional team.
• A competitive salary and benefits package, including UAE visa sponsorship and medical insurance.