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TELUS Digital Bulgaria

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our NEW Game Support Team - get the job you will enjoy!

A typical day:

Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes

If you have:

Fluency in German and a good command of English
Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
Player empathy and understanding a player's perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team's success

We Offer:

Relocation Bonus: €1,200 Gross (paid in 2 installments) - to support relocation and initial rent costs
Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Plane Ticket from your location to Sofia
Taxi transportation directly from the airport to your accommodation
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.