RETENTION AGENTS (ENGLISH - SWEDISH - GERMAN DESK) [BULGARIA]

We are a recruiting partner hiring experienced retention professionals for a leading FX firm in Sofia. Key details Role: Retention Agent Languages: Fluent English and/or French (spoken & written) Industry: Foreign Exchange (FX) / Trading Location: Sofia, Bulgaria (on-site) Start: Immediate hiring Work authorization: Applicants must hold an EU passport (Bulgarian regulations require EU citizenship) Relocation: Relocation package available (terms & conditions apply) Core responsibilities Proactively engage existing clients to prevent churn and recover at-risk accounts Conduct persuasive retention calls and follow-ups via phone, email, and chat Upsell and cross-sell relevant services when appropriate while maintaining compliance Maintain accurate CRM records and produce regular retention reports and KPIs Required experience & skills Minimum 1 year experience as a retention agent in the FX industry Strong negotiation and objection-handling skills Excellent verbal and written communication in English and/or French Customer-focused, resilient, and target-driven Familiarity with CRM systems and basic trading/FX product knowledge EU passport required (no exceptions) Compensation & benefits Competitive salary (market-aligned) Relocation assistance (subject to T&C) Training and career development opportunities Modern office in Sofia, supportive team environment Recruiter note We are a recruiting agency representing the hiring company. Only applicants meeting the EU passport requirement should apply. Relocation package details provided during interview/offer stage.