Business Process Consultant (BPC) – ServiceNow

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We’re looking for a Business Process Consultant (BPC) with strong ServiceNow expertise to drive process improvements and help customers achieve their business goals.

Roles & Responsibilities

• Design and optimize workflows aligned with customer journeys and business objectives.
• Lead customer workshops, gather requirements, and translate them into functional specifications and user stories.
• Define acceptance criteria, testing strategies, and knowledge transfer documentation.
• Apply ServiceNow workflow capabilities and industry best practices to deliver effective solutions.
• Identify opportunities for process automation and continuous improvement.
• Collaborate with customers, technical consultants, product teams, and business stakeholders.
• Resolve complex issues, manage escalations, and support successful project delivery.
• Mentor Associate Business Process Consultants and contribute to team development.
• Leverage AI tools to streamline workflows, generate insights, and improve decision-making.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• 5+ years of experience in professional services or a relevant equivalent background.
• Experience in business process consulting, workflow design, and process optimization.
• Relevant ServiceNow certifications aligned with the applicable workflow domain.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage projects independently and collaborate effectively across teams.
• Understanding of AI concepts, tools, and their practical application in business processes.
• Willingness to travel up to 50%.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.