ServiceNow Workflow Consultant

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced ServiceNow professional to design customer-centric workflows, drive successful customer engagements, and deliver value-driven solutions.

Roles & Responsibilities

• Design and optimize workflows using ServiceNow capabilities and industry best practices.
• Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
• Guide customers in defining requirements, reviewing deliverables, and approving solutions.
• Collaborate with product teams to share customer insights and drive continuous improvement.
• Resolve escalations, lead complex engagements, and provide functional guidance to junior team members.
• Coach and mentor Associate Business Process Consultants.
• Leverage AI tools to streamline workflows, generate insights, and improve business outcomes.
• Maintain relevant ServiceNow skills and certifications.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• 5+ years of experience in professional services or equivalent education and experience.
• Strong knowledge of ServiceNow workflows, platform capabilities, and business processes.
• Relevant ServiceNow certifications aligned with the assigned workflow.
• Excellent problem-solving, communication, collaboration, and stakeholder management skills.
• Ability to lead projects independently and manage complex issues.
• Understanding of AI concepts, ethical considerations, and practical business applications.
• Willingness to travel up to 50%.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.