Consumer Affairs Coordinator
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Job Number #177333 - Cali, Valle del Cauca, Colombia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Role Summary:
As a core driver of consumer intelligence, this position plays a critical role in translating business priorities into actionable strategies to learn and elicit a deeper understanding of people. By engaging directly with R&D, Manufacturing, Legal, BIG, GTC, Insights, Marketing, and Divisional Management, this role transforms real-life consumer knowledge into a clear strategic advantage for Colgate-Palmolive. Serving as a true ambassador of the Voice of the Consumer (VOC), the Business Engagement Specialist ensures consumer perception influences decision-making across the division, champions product launch readiness with external partner operations, and serves as the Local System Administrator (LSA) for LATAM Consumer Affairs platforms.
Responsibilities:
Job Number #177333 - Cali, Valle del Cauca, Colombia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Role Summary:
As a core driver of consumer intelligence, this position plays a critical role in translating business priorities into actionable strategies to learn and elicit a deeper understanding of people. By engaging directly with R&D, Manufacturing, Legal, BIG, GTC, Insights, Marketing, and Divisional Management, this role transforms real-life consumer knowledge into a clear strategic advantage for Colgate-Palmolive. Serving as a true ambassador of the Voice of the Consumer (VOC), the Business Engagement Specialist ensures consumer perception influences decision-making across the division, champions product launch readiness with external partner operations, and serves as the Local System Administrator (LSA) for LATAM Consumer Affairs platforms.
Responsibilities:
- Create dashboards, customized studies, trend analyses, and ad-hoc reports to deliver qualitative and quantitative VOC business insights from real-life consumers.
- Implement and manage a cadence of periodic reporting that quickly highlights consumer perception across the organization, reinforcing the People's Voice culture throughout C-P.
- Track new product performance, monitor social media campaigns, and evaluate online promotional impacts on consumer sentiment.
- Provide timely product launch and relaunch information, updated product listings, and specialized escalation support to the BPO team to facilitate knowledge sharing and operational alignment.
- Act as the LSA for LATAM systems: handle ART Forms and MCRs, liaise with GCA to investigate and resolve user SORFs, and draft Change Control procedures.
- Support GCA and LATAM CA initiatives to pilot, adopt, and roll out new software and IT system solutions.
- Identify and implement industry benchmarks and global best practices across GCA, while standardizing and scaling LATAM best practices across other company divisions.
Required Qualifications:
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
- Completed Bachelor’s degree in Business Administration, Data Analytics, Marketing, Information Systems, Engineering, or a related field.
- Proven background in Business Intelligence (BI), Analytics, Consumer Insights, or Quality Assurance/Quality Management (QA/QC), preferably within FMCG, manufacturing, or contact center operations.
- Practical background managing business systems, change control documentation, and ticketing processes.
- Hands-on familiarity with data visualization tools (e.g., Power BI, Tableau) and solid analytical software/spreadsheet proficiency.
- Advanced proficiency in English and Spanish
- Experience in Quality methodologies (e.g., root cause analysis, process improvement, continuous quality monitoring, or quality audits) is an asset and highly appreciated to connect consumer signals with product/process integrity.
- Demonstrated ability to coordinate and align information flow between external partners (BPO) and cross-functional corporate teams.
- Portuguese is a strong asset.
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
