Overview
We are looking for a dedicated and customer-focused individual to join our team as a
Customer Service Representative
supporting
Mandarin-speaking customers
. You will be responsible for handling customer inquiries via
email, chat, and phone
, ensuring a smooth and professional customer experience.
What We Offer:
Career growth opportunities within a global organization.
Visa and relocation assistance available for qualified candidates (if applicable).
A vibrant and inclusive workplace culture.
Qualifications
Proficient in
Mandarin
(spoken and written) and
English
.
Strong communication and problem-solving skills.
Previous customer service experience is an advantage but not mandatory.
Able to work on a
rotational shift schedule
, including weekends and public holidays.
Must be willing to work on-site at
G Tower, Kuala Lumpur
(near Ampang Park LRT Station).
Responsibilities
Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Troubleshoot and resolve customer concerns effectively and efficiently.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document and track interactions using internal systems.
Collaborate with other team members and departments to escalate and resolve issues.