Customer Support Representative German + English (Corporate Travel Platform)

Customer Support Representative German + English (Corporate Travel Platform) Location: Sofia, Bulgaria (On-site) Start Date: 8 December 2025 Schedule: MondaySunday, 08:0020:00 (Day shifts) Salary: 4000 BGN gross + 300 BGN gross performance bonus Welcome Bonus: 1000 BGN Role Overview Join the support team of a leading corporate travel management platform that empowers business travelers and global companies with innovative, seamless travel solutions. As a Customer Support Representative (German + English) , you will assist corporate clients with travel bookings, itinerary changes, and expense-related queriesmaking every business journey smooth, supported, and stress-free. Key Responsibilities Handle incoming inquiries via phone, chat, or email related to flight, hotel, and transportation bookings Manage itinerary modifications, cancellations, and compliance with travel policies Support customers with travel expense reports and platform navigation Deliver exceptional service to business travelers, executive assistants, and corporate stakeholders Troubleshoot platform or system issues and escalate complex cases when necessary Maintain accurate documentation of customer interactions in English Consistently meet quality, compliance, and service-level goals Compensation & Benefits Base Package: 4000 BGN gross monthly salary 300 BGN gross performance bonus 1000 BGN Welcome Bonus Additional Benefits for All Employees: Monthly transportation/internet allowance of 50 BGN net (paid in addition to base salary) Extra payment for night hours (if applicable) as per company guidelines Life event bonus (marriage, birth/adoption, graduation) 500 BGN Comprehensive medical and dental insurance Life insurance coverage Multisport Card (co-financed by employer) Employee discounts on various products and services ️ Relocation Support Reimbursement of travel expenses up to 490 BGN (after 6 months, with valid travel documents and subject to contract terms) Advance salary of 1056 BGN net (available upon employee request; will be processed within 5 working days) Company-arranged hotel stay for new arrivals (details provided by the assigned Relocation or Recruitment Specialist) Note: Travel reimbursement and advance payment terms apply based on employment duration; see relocation guidelines for details. Be part of a global, people-first environment that values quality, integrity, and teamwork helping businesses travel smarter every day. Ready to start your journey? Apply now and become part of a modern travel team powering business mobility across the world.