Customer Support with Polish and English

• Location: Lisbon, Portugal
• Type: Full-time, on-site
• Salary: €1,050 gross with accommodation or €1,306 gross without accommodation
• 14 salaries per year

About the Project:

The person hired for this position will be responsible for ongoing contact with customers (via phone, email, and/or chat), providing information about the company’s offer, supporting problem resolution, and handling inquiries and complaints. The project involves close cooperation with other departments to ensure the highest level of customer satisfaction.

Your Responsibilities:

• Handling incoming calls or messages from customers seeking information or support in resolving various issues (first line of contact with the customer)
• Effectively identifying customer needs and matching them with appropriate company solutions
• Escalating complex issues to other departments to ensure efficient resolution

Employer Requirements:

• Fluency in Polish (at least C2 level)
• English proficiency of at least B2 level
• Currently living in Porto or willing to relocate
• Strong verbal and written communication skills

SALARY:

• €1,306 gross without accommodation
• €1,050 gross with accommodation (private room in a shared apartment)

What the Employer Offers:

• Private health insurance (in addition to standard public insurance)
• Relocation package: accommodation in one of the company’s apartments in Porto

We’re hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You’ll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you’ll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.