Director, Digital Fluency & Responsible AI

ROLE SUMMARY

The Director, Fluency & Responsible AI reports directly to the AI Strategy & Realization Lead within PGS Data, Analytics & AI Transformation. This role is responsible for driving AI fluency, workforce readiness, and responsible AI standards across PGS, building on top of the literacy, adoption, and governance foundation that lets colleagues use AI tools effectively, safely, and with confidence.

The role defines and leads the operating model that enables colleagues to safely, effectively, and responsibly leverage AI capabilities. The position establishes programs, governance awareness and adoption frameworks while working closely with the AI Council and the network of AI Champions to drive fluency programs across their organizations. The director partners closely with leaders across the PGS Data, Analytics & AI Transformation team to drive awareness of best practices in their areas such as responsible AI, and tools such as AIRIF and ITRM etc.

This leader partners with Quality and Portfolio to influence and help shape AI governance and standards across PGS, working across team lines to drive adoption. This role builds the capability that lets PGS scale AI literacy and trustworthy AI adoption across the organization.

ROLE RESPONSIBILITIES

• Define and lead AI fluency and responsible AI standards across PGS, setting the direction for how colleagues build AI literacy and adopt AI responsibly.

• Partner closely with the AI Council and the network of AI Champions to drive fluency programs across their organizations, tailoring content and cadence to each pillar's needs.

• Establish the operating model for AI fluency and adoption, ensuring consistent delivery of capability building initiatives for the latest AI trends and enterprise tools available, including native capabilities such as Claude skills, agents, and Gems.

• Advise and work hand in hand with leaders across the PGS Data, Analytics & AI Transformation team to drive awareness of best practices, responsible AI, and tools such as AIRIF and ITRM.

• Partner with Quality and Portfolio to influence and help shape AI governance and standards across PGS, partnering across team lines to drive adoption.

• Lead and evolve a team of fluency and responsible AI professionals, setting priorities, coaching for growth, and building an inclusive, high-performing team culture.

• Oversee PGS-wide AI literacy and awareness engagement and education initiatives, working with T4 fluency champions to drive grassroots adoption across their organizations using a train-the-trainer approach.

• Establish mechanisms to capture, scale, and share leading practices, success stories, and lessons learned across PGS. Monitor adoption trends and identify opportunities to improve governance awareness and compliance.

• Translate governance expectations into practical guidance, learning content, and enablement resources that can be effectively adopted by business users.

BASIC QUALIFICATIONS

• Applicant must have a bachelor’s degree in business, Information Systems, Computer Science, Education or a related field with at least 8 years of experience; OR a master’s degree with at least 7 years of experience, OR a PhD with at least 5 years of experience.

• Demonstrated experience designing and scaling training, fluency, or capability-building programs across a large, matrixed organization.

• Working knowledge of responsible AI principles and governance frameworks, with the ability to translate them into practical standards for a broad, non-technical audience.

• Hands-on familiarity with enterprise generative AI tools such as Claude, Gemini, and Copilot, including native capabilities like skills, agents, and custom assistants.

• Proven experience building, leading, and developing a team, including hiring, coaching, and performance management.

• Ability to partner effectively with governance, quality, and portfolio functions to influence standards without direct authority over those teams.

• Excellent communication, facilitation, and presentation skills, with the ability to engage confidently with senior leaders and champion networks across the enterprise.

PREFERRED QUALIFICATIONS

• Strong Pfizer colleague network, particularly across PGS, Digital, Quality, and Data, Analytics & AI Transformation, with a track record of forming partnerships to accomplish common goals in highly complex areas.

• Experience running or contributing to an enterprise AI Council, Center of Excellence, or fluency champion network.

• Familiarity with Pfizer's responsible AI and technology risk/compliance frameworks (e.g., AIRIF, ITRM).

• Experience in pharmaceutical manufacturing or supply chain operations, with an understanding of GxP considerations relevant to AI adoption.

• Proven program management capability, with experience successfully executing initiatives across large, globally distributed teams.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Ability to travel domestically and internationally up to 10% of the year, including to support roadshows and in-person fluency events.

• Willingness to work off-hours to accommodate global time zones and support AI Champions and colleagues across sites.

• Willingness to work extended or non-standard hours during peak periods, such as major roadshow campaigns, tool launches, or governance reviews.

ORGANIZATIONAL RELATIONSHIPS

• PGS AI Strategy & Realization Team and LT, and the PGS AI Council.

• AI Champions and T4 fluency champions across PGS sites and functions.

• Leaders across the PGS Data, Analytics & AI Transformation team.

• PGS Quality and Portfolio teams, partnering to shape AI governance and standards, including AIRIF and ITRM.

• Digital/Technology partners supporting enterprise AI tools and platforms (e.g., Claude, Gemini, Copilot, Cowork).

• External consultants, vendors, and partners supporting fluency and responsible AI initiatives, as appropriate.

OTHER INFORMATION

Last Date to Apply: October 28, 2026

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Information & Business Tech

About Us

A career at Pfizer offers opportunity, ownership and impact.

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the bio pharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.