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We are seeking an experienced, motivated and highly organised Directorate support Manager to join our busy and fast-paced Cardiac Services Directorate. This is an excellent opportunity for a confident leader who thrives in a pressured environment, can coordinate complex administrative workflows, and is committed to delivering high-quality support to clinical teams and patients.
About The Role
As the Cardiac Services Team Leader, you will oversee the day-to-day running of the administrative service across Cardiology and associated sub-specialties. You will ensure the delivery of efficient, patient-centred administrative processes that support safe clinical care, smooth patient pathways and strong operational performance.
You will lead a team of administrative staff, providing clear direction, coaching, performance management and professional development. You will work closely with consultants, matrons, physiologists and operational managers to maintain high standards of communication, scheduling, data quality and service coordination.
Main duties of the job
Operational leadership -- Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management -- Line-manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality -- Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement -- Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance -- Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination -- Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.
Operational flexibility -- Provide cross-cover during staffing pressures, participate in on-call rota and adapt to changing service priorities.
About Us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
per annum
Contract
Permanent
Working pattern
Full-time
Reference number
225-DIV1JD-8306932
Job locations
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Job Description
Job responsibilities
Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management Linemanage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.
Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.
Job Description
Job responsibilities
Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management Linemanage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.
Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.
Person Specification
##
Experience
Essential
Qualifications
Essential
##
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Operational leadership -- Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management -- Line-manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality -- Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement -- Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance -- Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination -- Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.
Operational flexibility -- Provide cross-cover during staffing pressures, participate in on-call rota and adapt to changing service priorities.
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
About The Role
As the Cardiac Services Team Leader, you will oversee the day-to-day running of the administrative service across Cardiology and associated sub-specialties. You will ensure the delivery of efficient, patient-centred administrative processes that support safe clinical care, smooth patient pathways and strong operational performance.
You will lead a team of administrative staff, providing clear direction, coaching, performance management and professional development. You will work closely with consultants, matrons, physiologists and operational managers to maintain high standards of communication, scheduling, data quality and service coordination.
Main duties of the job
Operational leadership -- Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management -- Line-manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality -- Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement -- Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance -- Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination -- Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.
Operational flexibility -- Provide cross-cover during staffing pressures, participate in on-call rota and adapt to changing service priorities.
About Us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
per annum
Contract
Permanent
Working pattern
Full-time
Reference number
225-DIV1JD-8306932
Job locations
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Job Description
Job responsibilities
Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management Linemanage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.
Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.
Job Description
Job responsibilities
Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management Linemanage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.
Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.
Person Specification
##
Experience
Essential
- Excellent communication skills
Qualifications
Essential
- NVQ level III or equivalent experience in a similar NHS role
- Degree or equivalent experience
##
Essential
- NVQ level III or equivalent experience in a similar NHS role
- Degree or equivalent experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Operational leadership -- Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.
Team management -- Line-manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.
Performance & data quality -- Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.
Service improvement -- Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.
Risk & governance -- Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.
Communication & coordination -- Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.
Operational flexibility -- Provide cross-cover during staffing pressures, participate in on-call rota and adapt to changing service priorities.
Essential
- NVQ level III or equivalent experience in a similar NHS role
- Degree or equivalent experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Royal Wolverhampton Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)
