Work Location: Sofia, Bulgaria Work Setup: On-site (hybrid/remote options per project policies) Target Industry: Corporate Travel & Digital Concierge Services Position Summary We are searching for energetic, customer-driven professionals to join our expanding team in Bulgaria's vibrant capital city. In this role, you will act as the primary contact for a world-renowned business travel platform, assisting corporate travelers in managing their itineraries for smooth, stress-free trips. Serving as a digital concierge, you will apply sharp problem-solving capabilities to deliver premier Dutch and English support for international travel arrangements and last-minute schedule changes. Comprehensive, fully paid training is provided, making previous experience in travel or customer service entirely optional. Core Responsibilities & Daily Workflow Omnichannel Client Support: Handle incoming inquiries from Dutch-speaking corporate clients via phone, email correspondence, and live web chat. Travel Arrangement Management: Manage complete travel logistics, including booking, modifying, or canceling flights, hotel rooms, and vehicle rentals. Systems Navigation: Utilize specialized Global Distribution Systems (GDS) and internal software applications to retrieve and convey precise travel information. Disruption Management: Handle high-priority travel disruptions—such as flight cancellations, unexpected delays, or missed connections—to keep business journeys moving forward smoothly. Service Standards: Maintain a calm, empathetic, and highly professional demeanor to protect and enhance our partner brand's global reputation. Candidate Qualifications Language Abilities: Fluent command of written and spoken Dutch (C1/C2 level) paired with strong professional English (B2 level or higher) for internal team collaboration and software operations. Client Focus: Exceptional interpersonal skills paired with a friendly, professional, and resolution-focused communication style. Technical Aptitude: Strong digital literacy, with the ability to navigate multiple applications and screens concurrently. Pressure Management: Ability to stay clear-headed, focused, and effective when handling sudden travel emergencies and urgent client needs. Compensation, Benefits & Culture Financial Package: Competitive base monthly salary complemented by performance-linked monthly bonuses. Insurance Coverage: Full private health and life insurance plans taking effect from your first day. Career Growth: Transparent promotion frameworks into roles such as Team Lead, Quality Assurance Specialist, or Corporate Trainer. Workplace Perks: Monthly food vouchers, discounted gym memberships (e.g., Multisport), and exclusive partner brand discounts. Company Environment: Dynamic, multicultural setting featuring regular social events, outings, and modern break spaces. Relocation Support Flight Coverage: Direct flight to Sofia fully paid by the company. Initial Housing: Free hotel accommodation upon arrival to give you ample time to choose a permanent apartment. Administrative Aid: Direct, hands-on help from HR with local registration steps, tax paperwork, and setting up a Bulgarian bank account. How to Apply If you are ready to combine professional growth with living in a historic European capital city, submit your updated resume in English to initiate the recruitment process.