German Speaker Customer Service Representative

Customer Service Representative (German & English) Location: Sofia, Bulgaria Work Model: On-Site Schedule: Rotational Shifts | Monday to Sunday About the Role Are you passionate about delivering exceptional customer experiences? We are looking for a German-speaking Customer Service Representative to join a dynamic international team supporting customers across multiple communication channels. In this role, you will assist customers with inquiries, provide effective solutions, and ensure a positive customer experience through professional and empathetic support. This is an excellent opportunity for individuals who enjoy helping others and thrive in a fast-paced, multicultural environment. Your Responsibilities Provide customer support via phone, email, and chat. Handle customer inquiries efficiently and professionally. Resolve issues and provide accurate information regarding products and services. Maintain a high level of customer satisfaction and service quality. Document customer interactions accurately within internal systems. Escalate complex cases to the appropriate departments when necessary. Follow company procedures, policies, and quality standards. Collaborate with colleagues and internal teams to ensure effective issue resolution. Requirements Fluent German (C1/C2 level). Good command of English (B2 level or higher). Previous experience in customer service, customer support, hospitality, retail, or similar roles is an advantage. Excellent communication and interpersonal skills. Strong problem-solving abilities and customer-focused mindset. Ability to multitask and work efficiently in a fast-paced environment. Good computer literacy and ability to learn new systems quickly. Team player with a positive and professional attitude. What We Offer Competitive salary and performance-based bonus. Relocation package to Bulgaria. Relocation bonus to support your move and initial expenses. Temporary accommodation upon arrival. Full training and continuous learning opportunities. International and multicultural work environment. Career development opportunities within a global organization. Health and well-being benefits. Stable full-time employment with long-term growth prospects. Why Join Us? Join a global team where your language skills and customer service expertise will make a real impact. Build an international career, develop valuable professional skills, and enjoy life in Sofia, Bulgaria while working in a supportive and multicultural environment.