Dutch, Swedish, Norwegian or Finish - Speaking Customer Support Advisor [on-site in Athens, Greece]

Wore are partnering with a leading international customer experience company to recruit Dutch, Swedish, Norwegian, or Finnish-Speaking Customer Support Advisors for a well-established financial technology platform in Athens, Greece.

In this role, you will support customers in your native or fluent language via phone, email, and live chat, assisting with payment enquiries, financing options, billing issues, refunds, and account management.

This is an excellent opportunity for candidates with strong communication skills, a customer-focused mindset, and an interest in financial technology who are looking to develop their careers in an international environment.

Your Role

• Provide professional customer support through inbound calls, live chat, and email.
• Assist customers with enquiries related to payments, financing options, and financial services.
• Guide users through online checkout procedures and available payment methods.
• Explain financing agreements, payment schedules, and account-related information clearly and accurately.
• Support customers experiencing billing issues, payment difficulties, or account verification problems.
• Handle refund requests, payment disputes, and chargeback-related enquiries.
• Identify customer needs and provide accurate, efficient, and personalised solutions.
• Troubleshoot common technical and account-related issues.
• Manage complaints and challenging situations professionally and empathetically.
• Escalate complex cases to the appropriate support teams.
• Document customer interactions accurately and maintain up-to-date records in internal systems.
• Follow established security, compliance, and data protection procedures.
• Contribute to customer satisfaction and individual and team performance objectives.

Your Qualifications

• Dutch, Swedish, Norwegian, or Finnish proficiency at C1 level or higher, with excellent written and spoken communication skills.
• English proficiency at C1 level or higher.
• Minimum high school diploma or equivalent qualification.
• Excellent communication skills and a customer-oriented approach.
• Strong problem-solving abilities and attention to detail.
• Interest in financial services, digital payments, and financial technology.
• Ability to handle customer complaints and sensitive financial enquiries professionally.
• Comfortable using computers, digital platforms, and customer support tools.
• Ability to communicate clearly via telephone, email, and live chat.
• Positive, proactive, and adaptable attitude.
• Ability to work independently and collaborate effectively within a team.
• Previous experience in customer service, technical support, contact centres, or financial services is an advantage but not mandatory.
• Availability to work rotating shifts from Monday to Sunday, between 09:00 and 19:00.
• Willingness to work on-site in Athens, Greece.
• Greek tax identification number (AFM) and social security number (AMKA) are required for candidates joining the project. Assistance with the necessary employment documentation is provided.

The Offer

• On-site position in Athens, Greece.
• Full-time employment, 40 hours per week.
• Rotating shifts from Monday to Sunday, between 09:00 and 19:00.
• Initial training from Monday to Friday, between 09:00 and 18:00.
• Standard Greek employment contract with a six-month probation period.
• Gross monthly base salary of €950, paid 14 times per year.
• Additional language allowance of €350 gross per month.
• Performance-based bonus of up to 10% of gross salary after three months, based on KPIs.
• Welcome bonus after three months of employment.
• Additional retention bonus after six months of employment.
• Meal allowance of €5 per working day through a prepaid UpHellas benefits card.
• Private health insurance through Generali from the hire date.
• Four weeks of temporary accommodation provided upon relocation.
• Relocation assistance, including covered transportation and airport pickup support for eligible candidates.
• Annual leave in accordance with Greek employment legislation.
• Greek public holidays and applicable compensation for work performed on public holidays.
• Access to an online learning platform and professional development resources.
• Opportunity to develop specialised knowledge in digital payments and financial services.
• Multicultural, professional, and collaborative working environment.