Job Description
As a
Service Manager at Wall Street English, you will be responsible
for the overall delivery of the educational experience and service
excellence within your center. You will lead a multicultural
service team of teachers and coaches to ensure a consistent,
premium learning journey for students while guaranteeing
measurable learning outcomes and high satisfaction levels.
You
will oversee daily service operations, mentor and develop the
service team, and work closely with the Center Director and Sales
Team to ensure strong alignment between student experience,
educational success, and internal sales objectives. This role
requires strong leadership, empathy, operational discipline, and a
passion for education, with the ability to foster a culture of
excellence, engagement, and collaboration.
Your
leadership will directly impact student success, retention,
renewals, referrals, team motivation, and the reputation of Wall
Street English within the local and national education
market.
Key
Responsibilities:
Lead
and develop the service team to deliver a premium
educational experience and guaranteed student learning.
Manage
daily service operations in line with Wall Street English
standards and procedures.
Partner
with the Center Director and Sales Team to support internal
sales, renewals, and referrals.
Monitor
service performance, student satisfaction, and learning
outcomes, implementing improvements as needed.
Promote
the Wall Street English method while building strong
student and alumni engagement.
Requirements
Minimum
5 years of teaching experience (preferred)
Experience
leading, coaching, and motivating multicultural teams
Strong
understanding of educational quality control and
service delivery
Ability
to manage day-to-day service operations and follow
standard operating procedures
Experience
working in an international or multicultural
environment
Wall
Street English teaching experience (advantageous)
Commercial
or internal sales exposure (preferred)
Strong
interpersonal, organizational, and communication skills
Ability
to manage targets related to student success and
internal sales
Comfortable
using reporting tools and tracking performance metrics
Empathetic,
student-focused, and collaborative leadership style
Benefits
Competitive
salary and performance-based incentives.
Performance
bonuses based on achieving KPIs.
Comprehensive
health
insurance
coverage
for the employee.
Annual
flight allowance
as
per company policy.
Visa,
work permit, and processing
fully
sponsored by the company.
End-of-service
gratuity
in
accordance with UAE labor laws.
Professional
growth opportunities with
Wall
Street English International
exposure.