F&B Admin

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Food & Beverage Administrator will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

The role provides comprehensive administrative support to the Food & Beverage Division, ensuring the smooth running of the department and its outlets in close collaboration with the front-of-house management team.

Working closely with F&B Management, Purchasing, Communications and other hotel departments, the Food & Beverage Administrator will support daily administrative operations, departmental initiatives, internal communication, training and development activities, and the implementation of brand standards and procedures. The role will also provide operational support to the F&B outlets when required, welcoming guests and assisting with service.

HOW YOU'LL MAKE THE PLACE

Administration & Communication:

• Provide day-to-day administrative support to the Food & Beverage Management team, ensuring the smooth and efficient operation of the department.
• Maintain organised and accurate filing systems for all F&B administrative records, in accordance with company policies and applicable legislation.
• Manage F&B correspondence, mailing and guest enquiries, ensuring timely and appropriate responses.
• Act as the first point of contact for general F&B enquiries, directing information to the relevant managers and following up when necessary.
• Handle incoming calls and messages, ensuring accurate and effective communication with F&B Management.
• Coordinate departmental meetings, including preparing agendas, taking and distributing minutes, booking meeting rooms and managing invitations.

Operational Excellence & Brand Standards:

• Ensure that F&B standards are accurately documented in Standard Operating Procedures (SOPs) and kept up to date to support service quality and consistency.
• Assist F&B Management with internal audits and the implementation of departmental standards.
• Support the monitoring of departmental targets and ensure compliance with Rosewood brand standards.
• Support special projects and perform related day and evening duties as assigned by the Director of Food & Beverage.

Guest Experience & Team Support:

• Handle guest enquiries and complaints in a courteous and efficient manner, in accordance with Rosewood policies.
• Assist with daily service-related tasks to support effective communication and a positive guest experience.
• Provide operational support to the F&B outlets as part of the task force whenever necessary.
• Contribute to training and development initiatives within the department.

COULD THIS BE YOU?

• Previous administrative experience, ideally within a hotel Food & Beverage department.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities, with the capacity to manage multiple tasks and priorities.
• Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Effective interpersonal and relationship-building skills when interacting with guests and colleagues.
• A strong guest-centric approach and commitment to service excellence.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood family.
• Competitive remuneration package.
• Complimentary meals during working hours in our team restaurant.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive, inclusive and collaborative working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.