Floor Supervisor

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Floor Supervisor will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As Floor Supervisor at Rosewood Blue Palace, you will play an important role in ensuring the highest standards of cleanliness, presentation and guestroom readiness across your assigned floors. Through direct supervision, hands-on quality inspections and consistent team guidance, you will ensure that every guestroom and suite meets Rosewood's exacting standards.

HOW YOU'LL MAKE THE PLACE

Operational Excellence & Guest Experience:

• Supervise and coordinate the work of Housekeeping Associates and Runners across assigned sections, ensuring that guestrooms are serviced to the required standards and within the established timeframes.
• Conduct thorough inspections of all departure and occupied rooms, suites and connecting corridors before releasing them to the Front Office.
• Prepare and verify VIP and SAG rooms, ensuring that turndown service, amenity placement and personalisation details are executed flawlessly.
• Monitor and replenish floor pantries, linen rooms and trolleys, ensuring that associates have the necessary supplies at all times.
• Report any maintenance defects, damage or safety hazards identified in guestrooms and corridors to the Engineering Department, following up on their resolution.
• Handle guest requests and minor complaints at floor level with professionalism and urgency, escalating matters where appropriate.
• Ensure strict adherence to Lost & Found procedures, Do Not Disturb (DND) protocols and room-entry policies.
• Ensure the correct use and safe storage of cleaning chemicals and equipment, in compliance with health and safety regulations.

COULD THIS BE YOU?

• Previous experience as a Housekeeping Attendant or Room Attendant within a luxury hotel environment.
• Demonstrated ability to inspect and maintain guestrooms in accordance with Forbes Travel Guide or LQA standards.
• Exceptional attention to detail and a meticulous approach to cleanliness and presentation.
• Basic English communication skills; knowledge of Greek would be considered an advantage.
• Ability to lead and motivate a small team.
• Familiarity with OPERA or a similar Property Management System (PMS) would be considered an advantage.
• Knowledge of the safe use and handling of cleaning chemicals.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.