Butler Supervisor

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Butler Supervisor will be based on-site at the hotel in Elounda, Crete.

THE ROLE

As a Butler Supervisor at Rosewood Blue Palace, you will play a key role in overseeing the daily Butler operations, ensuring that every guest receives an exceptional, personalised and seamless experience.

HOW YOU'LL MAKE THE PLACE

Guest Experience & Service Excellence:

• Ensure the delivery of personalised Butler services, anticipating guest needs and creating thoughtful gestures and memorable experiences.
• Oversee the coordination of guest arrivals and departures, ensuring all arrangements are handled seamlessly.
• Monitor and follow up on guest requests, preferences, allergies and special requirements, ensuring accurate recording in the appropriate systems.
• Monitor guest satisfaction feedback, identify opportunities for improvement and share positive guest comments and associate recognition with the team.

Operational Excellence & Coordination:

• Coordinate and supervise the daily activities of the Butler team, ensuring appropriate task allocation according to occupancy, arrivals, departures and operational priorities.
• Prepare daily Butler assignments and ensure they are accurately recorded in Opera.
• Monitor the team's daily performance, ensuring compliance with departmental Standard Operating Procedures and brand standards.
• Monitor departmental inventory, supplies and equipment, ensuring that associates have the necessary tools and resources to perform their duties effectively.
• Submit supply requisitions and follow up on purchasing requirements in coordination with the relevant departments.
• Provide hands-on operational support to the Butler team during peak periods and whenever required.

COULD THIS BE YOU?

• A minimum of two years of previous supervisory or leadership experience within luxury hospitality, preferably in Butler Services, Guest Relations or Guest Experience.
• Previous experience in a Butler operation or a strong understanding of personalised, high-end guest services.
• Excellent knowledge of luxury hospitality service standards.
• Strong leadership and interpersonal skills, with the ability to motivate, guide and develop a team.
• Excellent organisational and coordination skills, with the ability to prioritise tasks and manage multiple operational requirements.
• A proactive, solution-oriented approach, with the ability to remain composed and exercise sound judgement when handling guest concerns or unexpected situations.
• Good computer skills, including Microsoft Office; previous experience with Opera PMS is preferred.
• Excellent command of written and spoken English. Knowledge of Greek and additional languages would be considered an advantage.
• Flexibility to work varied shifts, including evenings, weekends and public holidays.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations.We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.