German-Speaking Customer Experience Specialist – Athens or Thessaloniki

Sprichst du Deutsch? Then the Mediterranean is calling.

Swap grey skies for Greek sunshine and become the voice that German-speaking customers trust. We're recruiting for a world-class customer experience team supporting leading international brands in telecommunications, premium consumer products, digital services and business solutions.

Work from a modern office in Athens or Thessaloniki, or remotely in selected teams. Either way, you'll build an international career with real room to grow.

What You'll Do

• Be the first voice: handle inbound calls, emails and chats with professionalism and empathy
• Fix what's broken: troubleshoot products, devices, apps and digital services
• Sort the details: help with account, billing, payment, order and delivery questions
• Make things right: process refunds, cancellations, modifications and claims
• Grow the business: in sales-focused teams, spot upsell, cross-sell and renewal opportunities and keep customers loyal
• Own the outcome: escalate complex cases and follow up until they're resolved
• Keep it clean: log every interaction accurately in the CRM, including tools like Salesforce
  
  
  

You're a Great Fit If You

• Speak German at native or C1 level, with English at B2 or higher
• Are comfortable with PCs and can switch between several tools with ease
• Love solving problems and putting customers first
• Communicate clearly, both spoken and written
• Thrive in a fast-paced, multitasking environment
• Type at 25+ WPM
• Have customer service, tech support or sales experience. That's a plus, but not required for every position.
  
  
  

What's In It For You

• Competitive monthly salary
• Monthly productivity bonus
• Quarterly sales bonus in sales-focused teams
• Monthly transport allowance for on-site roles
• Relocation support for remote/abroad positions, plus a flight home every 6 months in selected remote roles
• Full training and a nesting period with experienced colleagues before you go live
• A path to becoming a cross-skilled expert
• A supportive team with regular activities and events
  
  
  

Good to Know

• 8-month contract with potential for extension
• Monday to Friday, with occasional weekend shifts in some teams
• Fixed day shifts or rotating shifts, depending on the team
  
  
  

Ready for Your Greek Chapter?

Apply now and bring your German to a career with a view.