German-speaking Customer Support Specialist

About The Role

We are recruiting German-speaking Customer Support Specialists on behalf of our client in Greece.

You will support customers of international brands across consumer products, telecommunications and digital services. Depending on the assigned team, your responsibilities will include customer enquiries, technical troubleshooting and account support.

Responsibilities

• Respond to customer enquiries by phone, email and chat.
• Troubleshoot issues involving products, devices, applications and digital services.
• Assist with account, billing, payment, order and delivery enquiries.
• Handle refunds, cancellations and claims in line with established procedures.
• Escalate complex issues and follow up with the relevant teams.
• Maintain accurate records of customer interactions in CRM systems.
• Meet agreed service quality and customer satisfaction targets.
• Where applicable, support customer retention, renewals and relevant sales opportunities.
  
  
  

Requirements

• German proficiency at C1 level or above.
• English proficiency at B2 level or above for training and internal communication.
• Strong written and verbal communication skills.
• A customer-focused approach and practical problem-solving skills.
• Confidence using computers and navigating multiple systems.
• Ability to manage several tasks in a fast-paced environment.
• Typing speed of at least 25 words per minute.
• Previous customer service, technical support or sales experience is an advantage; experience requirements vary by opening.
  
  
  

Salary and Benefits

• Monthly gross base salary of €1,300–€1,400.
• Monthly productivity bonus of up to €250, depending on the team and target achievement.
• For eligible on-site roles, a transportation bonus of up to €100 per month after training, proportional to on-site attendance.
• For sales-focused teams, a quarterly sales bonus of up to €900 gross, subject to KPI achievement.
• Comprehensive training and a supported transition period before working independently.
• Relocation support for eligible openings, with details confirmed during recruitment.
• Team activities and a supportive working environment.
  
  
  

Bonus schemes and benefits depend on the assigned opening and are not guaranteed across all teams.

Working Schedule

Schedules vary by team and may include fixed daytime or rotating shifts. Work is generally Monday to Friday, with occasional weekend shifts in some teams.

The exact location, work model, schedule and applicable benefits will be confirmed during the recruitment process.

How to Apply

Apply through this job posting or send your CV to aylin.cevik@cbtalents.org with the subject line German-speaking Customer Support – Greece.

Please include your current location, availability and preferred work location.