Portuguese-speaking Customer & Technical Support Specialist

About The Role

We are recruiting Portuguese-speaking Customer & Technical Support Specialists on behalf of our client in Athens.

You will help customers use digital services, resolve technical issues and manage account-related enquiries. This role combines customer care with practical troubleshooting in an international working environment.

Responsibilities

• Support Portuguese-speaking customers through phone, chat, email and social media, depending on the team.
• Troubleshoot issues involving applications, devices, accounts and online services.
• Assist with account access, payments, refunds and subscriptions.
• Handle inbound and outbound interactions in line with established procedures.
• Escalate complex cases to specialised teams and follow up until resolution.
• Maintain accurate records of customer interactions in CRM systems.
• Meet agreed service quality and customer satisfaction targets.
  
  
  

Requirements

• Portuguese proficiency at C1 level or above.
• English proficiency at B2 level or above; selected teams require C1.
• Strong written and verbal communication skills.
• Confidence using computers and navigating multiple tools.
• A customer-focused approach and strong problem-solving skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Typing speed of at least 25 words per minute.
• Previous customer support experience is an advantage; selected teams require at least one year.
• Availability to work on-site in Athens and start on 24 November 2026.
  
  
  

Salary and Benefits

• Monthly gross base salary of €1,045.72–€1,100, depending on the assigned team.
• Monthly performance bonus, with team-specific schemes offering up to €300 or up to 20% of gross salary.
• In selected teams, a transportation allowance of up to €100 per month after training, proportional to on-site attendance.
• In selected teams, a food allowance of up to €80 per month, based on on-site attendance.
• In selected teams, one-time gross payments of €300 after three months and €500 after nine months, subject to continued employment and applicable conditions.
• Salary progression opportunities depending on the team's starting salary and length of service.
• Comprehensive training and a supported transition period before working independently.
• Relocation support for eligible candidates, with details confirmed during recruitment.
• Team well-being activities.
  
  
  

Benefits and bonus schemes vary by team and are not cumulative or guaranteed across all openings. The package applicable to your position will be confirmed during recruitment.

Working Schedule

Fixed daytime or rotating shifts, depending on the team. Work is generally Monday to Friday, with occasional weekend shifts in some teams.

How to Apply

Apply through this job posting or send your CV to aylin.cevik@cbtalents.org with the subject line Portuguese-speaking Support – Athens.

Please include your current location and confirm your availability to work on-site in Athens from 24 November 2026.