Host/Hostess

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Host/Hostess will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As a Host/Hostess, you will be the first point of contact for our restaurant guests, setting the tone for an exceptional dining experience from the moment they arrive. Combining genuine hospitality with excellent organisational skills, you will manage restaurant reservations, coordinate guest arrivals and seating arrangements, and work closely with the Food & Beverage team to ensure a smooth and welcoming service.

HOW YOU’LL MAKE THE PLACE

Guest Experience & Service Excellence:

• Create a warm and welcoming first impression, greeting guests with genuine hospitality and ensuring they feel recognised and well cared for throughout their visit.
• Build meaningful relationships with guests by recognising returning visitors, remembering their preferences and anticipating their needs.
• Provide personalised recommendations and accurate information about the restaurant, its menus and the wider hotel offering.
• Coordinate special attention guests and VIP arrivals with the relevant team members to ensure a seamless experience.
• Handle guest enquiries and concerns with professionalism, ensuring any complaints are addressed promptly and effectively.

Reservations & Restaurant Operations

• Manage restaurant reservations and booking enquiries across telephone, email and the reservation system, ensuring all information is accurate and up to date.
• Coordinate table allocations and seating arrangements, helping maximise occupancy while taking into account guest preferences, special requests and operational restrictions.
• Monitor upcoming reservations, booking confirmations and future availability to support the smooth planning of each service.
• Work closely with the restaurant team to communicate guest preferences, special requests and important reservation details.
• Process payments accurately, balance cash and credit card transactions, and ensure cash is transferred to the back-office safe in accordance with procedures.

COULD THIS BE YOU?

• Previous experience as a Host/Hostess or in a guest-facing reservations role, ideally within a luxury hotel or fine-dining restaurant.
• A hospitality qualification or equivalent professional experience.
• Excellent verbal communication and interpersonal skills, with the ability to build positive relationships with guests and colleagues.
• Confident telephone and email communication skills, with a professional and welcoming approach.
• Working knowledge of restaurant reservation systems and POS platforms.
• Strong organisational skills and attention to detail, particularly when managing bookings and coordinating table allocations.
• A genuine passion for hospitality and a strong guest-centred approach.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood family.
• Competitive remuneration package.
• Complimentary meals during working hours in our team restaurant.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive, inclusive and collaborative working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.