Hotel General Manager (Expat)

1. Job Description

   • Take overall responsibility for hotel operations, business performance and profitability.

   • Lead and coordinate all key hotel functions, including Rooms, F&B, Sales & Marketing, Finance, HR, Engineering and Guest Services.

   • Develop and execute the hotel’s business strategy, annual budget and operating plan.

   • Drive revenue, GOP/profitability, occupancy, ADR, RevPAR and cost efficiency.

   • Lead Sales & Marketing strategy, including corporate accounts, distribution channels, pricing and market positioning.

   • Maintain and improve guest experience, service quality and brand standards.

   • Manage and develop the HOD team, build a strong management pipeline and promote accountability.

   • Oversee asset management, CAPEX, maintenance, renovation and procurement.

   • Ensure compliance with hotel standards, local regulations, HSE, fire safety, food safety and security requirements.

   • Act as the key management interface with the Owner, partners, major clients and other stakeholders.

   • Lead operational improvement and crisis/emergency management when required.

2. Requirements

Must-have:

• Bachelor’s degree or higher in Hotel Management, Hospitality Management, Tourism Management, Business Administration, or a related field.

• 5+ years in senior hotel/resort management, ideally as Hotel GM / Resident Manager / Hotel Manager / Deputy GM with broad operational responsibility.

• Strong exposure to 4–5 star hotels/resorts.

• Proven responsibility for P&L, budgeting, revenue and profitability.

• Strong understanding of Rooms + F&B + Sales & Marketing + Finance + HR rather than a purely functional background.

• Demonstrated track record in revenue/profit improvement and operational efficiency.

• Strong HOD leadership and people-management capability.

• Excellent English; comfortable working with international stakeholders.

• Experience working with hotel owners/investors/management companies.

• Able to work in a 24/7 hospitality environment and adapt to Vietnam/project conditions.

Preferred:

• International hotel group / multinational hospitality background.

• Previous experience working in Vietnam or Southeast Asia.

• Experience in opening, repositioning, turnaround or renovation projects.

• Strong commercial/revenue-management orientation.

• Experience managing hotels with complex ownership/management structures.

• Multicultural team-management experience.

1. Benefits

• Salary: Negotiable, based on experience and qualifications.

• 13th-month salary

• SHI: based on labor law

• Company will provide accommodation, transportation, visa & work permit for the successful candidate.

• Performance bonus based on business result & KPI

• Additional welfare benefits and employee support programs according to company policy.

Liên hệ (Contact): hien@cnk-consulting.com.vn/ 0375 659 653 (Diep Hien)

Ghi chú (Note): Chúng tôi đánh giá cao tất cả các hồ sơ ứng tuyển; tuy nhiên, chúng tôi chỉ liên hệ với những ứng viên phù hợp
(We appreciate all applications; however, only shortlisted candidates will be contacted.)