Intern - Payment Operations

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

About Role:

Are you ready to take your career to the next level in the world of financial services? Join us as a Intern - Payment Operations where you’ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth.

Job Summary

As a Payment Operations Intern, you will support the Payment Operations team in managing daily payment processing activities, merchant settlements, ACH returns, reconciliations, operational reporting, and issue tracking. This role offers hands-on exposure to payment operations, banking processes, financial controls, and cross-functional coordination.

You will work closely with experienced team members to understand end-to-end payment workflows, maintain accurate operational records, monitor service-level agreements (SLAs), and contribute to process documentation and continuous improvement initiatives.

Key Responsibilities

l Assist in monitoring, reporting, tracking, and documenting daily ACH returns received from sponsor banks.

l Support the identification, tracking, and resolution of merchant settlement rejections and payment processing issues.

l Monitor departmental email inboxes and assist in responding to operational queries and requests.

l Track daily reserve and suspended fund releases and ensure timely completion under team supervision.

l Assist in preparing wire release requests and other payment-related documentation.

l Support daily reconciliation of payment platforms and identify discrepancies for investigation.

l Prepare and maintain operational reports, refund and ETF adjustment ledgers, and transaction trackers.

l Assist in maintaining third-party collection files, write-off reports, and residual recovery records.

l Monitor JIRA tickets, track SLA adherence, document corrective actions, and escalate pending or overdue items.

l Assist in creating, reviewing, and updating Standard Operating Procedures (SOPs) and process flow documents.

l Coordinate with Payment Operations, Risk, Accounting, Technology, and other internal teams to resolve payment-related issues.

l Participate in user acceptance testing (UAT) in QA and production environments, as authorized, to validate system enhancements and bug fixes under supervision.

l Assist in identifying process gaps, maintaining operational controls, and recommending improvements to enhance efficiency and accuracy.

l Perform other duties as assigned by the manager.

Requirements

Education and Experience Requirements

l Pursuing or recently completed a Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, Economics,

l Basic understanding of banking, financial services, accounting, or payment processing concepts.

l Basic Knowledge in MS Office suite.

l Basic knowledge of data analysis, reconciliation, and report preparation.

l Good written and verbal communication skills.

l Strong analytical, problem-solving, and organizational abilities.

l High attention to detail and accuracy when handling financial data.

l Ability to manage multiple tasks, prioritize work, and meet deadlines.

l Willingness to learn new systems, tools, and payment processing procedures.

l Ability to work independently on assigned tasks and collaborate effectively with team members.

l Strong sense of ownership, accountability, confidentiality, and professionalism.

Key Competencies

l Analytical thinking and problem-solving

l Accuracy and attention to detail

l Time management and prioritization

l Communication and stakeholder coordination

l Teamwork and adaptability

l Process documentation and continuous improvement

l Willingness to learn and take initiative

Learning and Development Opportunities

The intern will gain practical exposure to:

l End-to-end payment operations and merchant settlement processes.

l ACH returns, settlement rejections, and payment adjustments.

l Transaction reconciliation, financial reporting, and ledger maintenance.

l SOP development, operational controls, and system testing.

l Cross-functional collaboration and payment process improvement.

Role Expectations

The Payment Operations Intern is expected to follow established procedures and internal controls, maintain the confidentiality of merchant and financial information, complete assigned tasks accurately and within agreed timelines, and promptly escalate discrepancies or exceptions to the appropriate team members.

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)