Specialist/Senior Specialist, People Operations
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Job Description
Key Responsibilities:
• Act as an HR Business Partner to night-shift teams, partnering with managers and leaders on employee relations, performance management, talent development, and people-related decisions to drive business outcomes and a positive employee experience.
• Providing guidance and support to employees on HR-related inquiries, policies, and procedures.
• Serving as the first line of contact for all team member inquiries via People Tickets, email and / or slack.
• Work closely with team leaders and department managers to understand employee issues and provide timely resolutions in line with company policies.
• Manage employee relations matters such as PIP processes, grievance redressal, and sensitive employee concerns while partnering with managers to maintain a fair, compliant, and positive work environment.
• Identifying opportunities for process improvements within HR operations and contributing to streamlining HR processes and systems.
• Accurately completing off boarding formalities, drawing actionable insights from information gathered from exit interviews
• Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy.
• Maintain and update HR records, employee files, and ensure data integrity within HRIS tools.
• Coordinate monthly town-halls, ensuring smooth execution and agenda alignment.
• Handle compliance with labour laws, internal HR policies, and audit requirements.
• Drive employee engagement programs, coordinate internal communications, and support R&R initiatives.
• Foster a positive workplace culture by proactively identifying potential issues and gathering employee feedback.
• Collaborating on HR projects and leading initiatives, such as performance management, talent processes, and diversity and inclusion programs.
• Liaise with other departments, such as Talent Acquisition, Admin, and IT, to ensure a smooth and efficient workflow.
• Address internal administrative queries related to access cards, seating, and travel/cab coordination.
Requirements
· Bachelor’s or
Master’s degree in Human Resources, Business Administration, or a related
field.
· 4–8 years of experience in HR, preferably with exposure to HR Business Partnering, employee relations, and HR operations.
· Experience partnering with business leaders and people managers to address employee concerns, support performance management, and drive people-related initiatives.
· A proactive, solution-oriented approach with the ability to balance strategic HR partnering with hands-on operational and administrative responsibilities.
· Ability to use people data, employee feedback, and HR metrics to identify trends, recommend solutions, and support business decisions.
· Strong interpersonal, communication, stakeholder management, and conflict-resolution skills, with the ability to handle sensitive matters with discretion.
· Proficiency in MS Office and HRIS platforms (preferably Zoho People or ADP).
· Ability to work independently in a night-shift environment while collaborating effectively with global teams across time zones.
· 4–8 years of experience in HR, preferably with exposure to HR Business Partnering, employee relations, and HR operations.
· Experience partnering with business leaders and people managers to address employee concerns, support performance management, and drive people-related initiatives.
· A proactive, solution-oriented approach with the ability to balance strategic HR partnering with hands-on operational and administrative responsibilities.
· Ability to use people data, employee feedback, and HR metrics to identify trends, recommend solutions, and support business decisions.
· Strong interpersonal, communication, stakeholder management, and conflict-resolution skills, with the ability to handle sensitive matters with discretion.
· Proficiency in MS Office and HRIS platforms (preferably Zoho People or ADP).
· Ability to work independently in a night-shift environment while collaborating effectively with global teams across time zones.
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
