IT Support and Systems Assistant

Company Description

ES World is an international English language training centre with campuses in Dubai and London, offering both short-term and long-term English courses. With a strong sense of camaraderie and an international atmosphere, we provide top-notch learning facilities and engaging social programs. Our qualified and experienced staff have attracted over 6000 students from more than 80 nationalities. We also organise ES Camps in Dubai, London and the USA, providing exceptional study experiences for junior students.

Role Description

We are looking for a practical, service-focused IT Support and Systems Assistant to provide first-line technical support, maintain our devices and help staff resolve everyday IT issues.

Key Responsibilities:

• User support: Respond to requests by phone, email, ticketing system and in person; troubleshoot hardware, software, printer and basic network issues; log and follow up tickets through resolution, escalating complex issues.
• Accounts and applications: Reset passwords, unlock accounts and resolve email, Microsoft Office and Microsoft 365 issues; assist with Microsoft Entra ID sign-ins and Multi-Factor Authentication (MFA).
• Device setup and deployment: Install, configure and update computers, monitors, printers, IP phones and Android devices; maintain classroom Windows devices and install approved software.
• Employee equipment: Prepare devices for new starters, replace faulty or outdated equipment, transfer user data and settings, return old equipment to stock, and collect and wipe devices from leavers.
• Maintenance and repairs: Complete device health checks, cleaning, updates and hardware repairs; replace faulty components and coordinate warranty repairs with vendors.
• Printers and copiers: Resolve paper jams, print queue, driver, network printing, paper feed, roller and print quality issues; replace toner and parts and coordinate vendor servicing.
• Cabling and meeting rooms: Pull, terminate, label and test network cables, including RJ45 connections and patch panels; set up and check projectors, displays, Teams conferencing, cameras, microphones and speakers.
• Assets and security: Maintain asset records, carry out routine equipment and network-point checks, manage IT consumables and help users follow IT policies and basic security practices.

Requirements to apply:

• Diploma or degree in IT or a related field.
• 3–4 years’ experience in IT support or helpdesk roles; UAE experience preferred.
• Sound knowledge of Windows 10/11, Microsoft Office, Microsoft 365—including Outlook, Teams and OneDrive—and basic networking.
• Hands-on experience maintaining and repairing computers and IT devices, including replacing RAM, SSDs/hard drives, screens, keyboards and batteries.
• Experience diagnosing and repairing printer faults and replacing components.
• Practical skills in network cabling, meeting room setup and device maintenance.
• Good English communication and customer service skills, with patience, attention to detail, effective time management and a collaborative approach.
• Willingness to learn and work additional hours when required.
• CompTIA A+ or a similar certification is an advantage.

Salary: AED4,000 per month

Benefits: UAE employment visa, medical insurance and annual leave in line with UAE Labour Law.