Italian Customer Service ( Diabetes Medical Devices)

Customer Service Representative Diabetes Medical Devices (Italian Market) Porto, Portugal | Full-Time | Start Date: 10/Nov/25 Are you passionate about healthcare innovation and eager to make a difference in patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions. What Youll Do As part of our dynamic customer support team, you will: Provide outstanding customer service in Italian (C2) , with support in English (C1) when required. Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat. Assist patients, caregivers, and healthcare professionals with empathy and accuracy. Guide customers through troubleshooting and product usage while ensuring compliance with quality standards. Work in close collaboration with your Team Leader to ensure operational excellence. ️ Work Schedule Day Shift Team Monday to Sunday, 07:00 to 22:00 (rotative shifts) 2 days off weekly (rotative, provided 1 month in advance). Compensation & Benefits We value your commitment and reward it generously: Base Salary: 1,000 gross/month (14 months). Performance Bonus: 300 gross/month (11 months). Meal Allowance: 7.63 net per working day. Relocation Package: Flight reimbursement up to 400 (after 6 months). Accommodation: Private room in a company-arranged apartment for only 280/month (for 12 months). Who Were Looking For Fluency in Italian (C2) essential. Advanced English (C1) for internal communication and training. Excellent communication, empathy, and problem-solving skills. Ability to work in rotative shifts and thrive in a multicultural environment. Prior experience in customer service or healthcare is a plus (training provided). Why Join Us? Be part of a project that directly impacts patients health and well-being. Thrive in a supportive, international work culture with career growth opportunities. Enjoy a smooth relocation to sunny Porto with our comprehensive package. Receive transparent and timely recognition for your performance. Our Streamlined Recruitment Process We value your timeour process is fast and candidate-focused: Submit your application Eligibility check First interview call Online assessment Interview with Recruitment Team Optional Client Interview Job Offer Welcome aboard!