Italian-speaking Customer Service Representative – Porto, Portugal
Location:
Porto, Portugal (On-site)
Start Date:
Flexible
Work Model:
On-site
About the Role
Are you passionate about helping others and delivering exceptional service experiences?
Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting a leading global brand, where your communication skills and positive attitude will make a real difference every day.
What You'll Do
Communicate with Italian-speaking customers via phone, email, and chat.
Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
Guide users through processes, troubleshoot issues, and provide accurate information.
Collaborate with internal departments to enhance the overall customer experience.
Maintain a high level of service quality and achieve individual performance goals.
What We're Looking For
Language Skills: Native or C2 level of Italian + B1/B2 level of English.
Strong communication and problem-solving skills.
A customer-first mindset with attention to detail.
Adaptability to a multicultural and fast-paced environment.
Previous experience in customer service or hospitality is a plus but not mandatory.
What's in It for You
Competitive Salary Package aligned with market standards.
Private Health Insurance coverage for your peace of mind.
Meal Allowance to support your daily needs.
Relocation Package available for EU citizens moving to Porto (including flight + accommodation support).
Training & Career Growth with continuous development and promotion opportunities within the company.
Dynamic Work Environment with multicultural teams, social events, and modern offices in Porto.