Join the Team in Porto: Italian-Speaking Customer Service Specialist

Job Overview

Are you fluent in Italian and English, enjoy supporting customers, and are looking for an opportunity to grow in an international workplace?

We are looking for an Italian-Speaking Customer Service Specialist to join Concentrix Porto. In this on-site position, you will assist customers in Italian and English, providing professional guidance and helping ensure a smooth and positive customer experience.

What We Offer

• On-site position in Porto, Portugal.
• International and multicultural working environment.
• Relocation assistance available for eligible candidates.
• Shared accommodation support for candidates relocating from outside Portugal.
• Opportunity to build experience in customer service and communication.
• Experience working within an international customer support operation.
• Attendance and performance incentives according to the applicable employment conditions.
• Opportunity to join a team committed to customer satisfaction.
  
  
  

Please note that flight tickets are not included in the relocation package. Relocation support within Portugal is available to candidates from eligible tier-one markets, including Italian-speaking markets.

Key Responsibilities

The main focus of the position is to provide effective customer assistance in Italian and English while maintaining high standards of service.

Your responsibilities will include:

• Respond to customer questions and requests in Italian and English.
• Provide accurate and easy-to-understand information.
• Handle customer concerns with patience and professionalism.
• Deliver efficient and reliable assistance throughout each interaction.
• Maintain a friendly and customer-focused approach.
• Follow established procedures and service guidelines.
• Cooperate with team members to ensure a consistent customer experience.
  
  
  

Requirements

• Fluent Italian.
• Proficient English.
• Comfortable working in a 24/7 rotational environment.
• Willingness to work occasional night shifts, including 22:00–07:00.
• Availability to work on-site in Porto, Portugal.
• Strong communication and interpersonal abilities.
• Professional, dependable, and customer-oriented approach.
  
  
  

Working Conditions

• On-site position in Porto, Portugal.
• Rotational shifts from Monday to Sunday.
• 24/7 operational coverage.
• Two rotational days off per week.
• Occasional night shifts.
• Relocation assistance available for eligible candidates.
• Shared accommodation support for candidates relocating from outside Portugal.
• Relocation conditions will be explained during the recruitment process.
  
  
  

Ready to Take Your Career Further?

If you speak Italian and English, enjoy helping customers, and are ready to join an international team in Portugal, this could be your next opportunity.

Become part of the team in Porto, develop your customer service experience, and use your language skills to make a difference in every customer interaction.

Apply today and start your next career chapter in Porto!