Junior Guest Relations Agent

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions: The Junior Guest Relations Agent contributes to creating memorable and highly personalized experiences that reflect the unique spirit and service philosophy of the hotel. Acting as a dedicated point of contact throughout the guest journey, the role supports the anticipation of guest needs, fosters meaningful relationships, and helps transform every stay into a distinctive and memorable experience.

Working closely with operational departments, the Junior Guest Relations Agent contributes to delivering seamless service, ensuring that every interaction is handled with warmth, authenticity, and attention to detail, while maintaining the highest standards of luxury hospitality.

Profile: The ideal candidate is passionate about people, hospitality, and creating genuine connections. With a naturally engaging personality and strong emotional intelligence, the Junior Guest Relations Agent strives to understand each guest's preferences and expectations, contributing to a stay that feels personalized, effortless, and memorable.

This role requires a high level of empathy, interpersonal sensitivity, and cultural awareness, together with the ability to interact confidently with an international clientele. The successful candidate demonstrates excellent communication skills, a proactive approach to service, and a genuine desire to exceed expectations through thoughtful gestures and attention to detail.

Curiosity, adaptability, discretion, and a natural sense of hospitality are essential qualities, as is the ability to build positive relationships with both guests and colleagues in a collaborative luxury environment.

Advanced English is required to engage confidently and naturally with our international guests, building authentic relationships and delivering personalized service with professionalism, warmth, and confidence.