NP
Lead Engineering Delivery
- Moves you to
- India
- Support
- Relocation support
- Posted
- Sep 24, 2026
Is this job info correct?
About Us
The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.
Our Culture
The NPCI WAY – Our Guiding Principles
At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace.
The NPCI WAY is not just a framework - it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.
Five Tenets of the NPCI WAY
- Forward Thinking Mind-Set
- Customer First
- Lead With Purpose
- Passion to Deliver
- All Succeed Together
Employee Perks and Benefits
Insurance & Wellness:
- Comprehensive Coverage: Medical, accidental, and life insurance.
- Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
- Annual Wellness Bouquet: Holistic wellbeing support
Family & Childcare:
- Parental Leave: Inclusive maternity and paternity leave.
- Nanny at home Support: Assistance for Working Parents
Mobility & Lifestyle:
- Mobility Benefits: Relocation, transfers, and travel support.
- Home Loan Interest Support: Up to 50% reimbursement*
- Mobile Reimbursement: New handset every 2 years.
- Car Lease, Salary Advance, Subsidized Meals.
Career & Recognition:
- Education Partnerships: Upskilling via top institutions.
- Reward & Recognition Program.
- Technology Innovation: Patents and IP Rights policy.
Retirement Planning:
- Provident Fund (PF) and Gratuity Contributions.
Why Join Us
At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.
Job Description
Job Description: Head – Software Maintenance
Exp -7-15 yrs
Lead/Senior Lead Engineering delivery
Position Overview
The Head of Software Maintenance will be responsible for overseeing the maintenance, support, and continuous improvement of the organization’s software systems. This role ensures optimal performance, security, and reliability of all software applications while managing a team of engineers and collaborating with other departments to address business needs.
Key Responsibilities
1. Software Maintenance & Support
• Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance.
• Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization.
• Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks.
2. Team Leadership & Management
• Manage and mentor a team of software maintenance engineers and support specialists.
• Define clear roles, responsibilities, and KPIs for the maintenance team.
• Foster a culture of continuous learning and process improvement.
3. Process Improvement & Automation
• Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies.
• Identify opportunities for automation to improve efficiency and reduce downtime.
• Ensure adherence to ITIL best practices and industry standards.
4. Collaboration & Stakeholder Management
• Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals.
• Act as the escalation point for critical software issues impacting business operations.
• Communicate effectively with leadership on system health, risks, and improvement plans.
5. Security & Compliance
• Ensure compliance with data security regulations and industry standards.
• Oversee the implementation of security patches and software updates.
• Conduct periodic audits to assess system vulnerabilities and risks.
6. Vendor & Third-Party Management
• Manage relationships with third-party software vendors and service providers.
• Oversee software licensing, renewals, and support contracts.
• Evaluate vendor performance and negotiate service-level agreements (SLAs).
Key Requirements
1. Education & Experience
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in software maintenance, IT operations, or application support.
• 5+ years of leadership/management experience in a similar role.
2. Technical Skills
• Strong expertise in software maintenance methodologies, troubleshooting, and debugging.
• Proficiency in cloud platforms (AWS, Azure, or GCP), databases, and enterprise applications.
• Experience with monitoring tools, IT service management (ITSM) tools, and automation frameworks.
• Understanding of cybersecurity best practices and compliance frameworks.
3. Leadership & Soft Skills
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work in a fast-paced and high-pressure environment.
Preferred Qualifications
• ITIL certification or relevant IT service management experience.
• Experience in fintech, banking, or high-availability system environments.
• Exposure to DevOps, CI/CD, and Agile methodologies.
Note: Position is for incharge BHIM RUN and not HEAD
Skill set - Dev Ops, CI, CD, SRE