Manager , Customer Engineer III

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

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Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

Develops and maintains strong customer relationships with all relevant individuals across multiple customer accounts within his/her area of responsibility, at all levels. Performs regular customer visits and maintains executive-level customer engagement where appropriate.

Manages, coaches and directs multiple teams of customer engineers supporting multiple customer accounts and locations. Responsible for salary planning, career planning, talent development, succession planning, corrective actions where necessary, establishing objectives and performance appraisals. Provides formal updates to all employees on business priorities, new hires, new products and organizational changes. Can invite any guest speaker.

Initiates reports necessary for the business. Acts as the prime interface with the Product Divisions for technical support, training, spares and reliability, while ensuring alignment and execution across multiple customer teams and sites.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor and appropriate development plan.

Executes escalation procedure and provides leadership and coordination across customer, technical and operational escalations involving multiple accounts and teams.

Responsible for account planning with District Sales Engineer across multiple customer accounts. Provides support plans for system sales to CSD Management, Sales and Field Engineering. Responsible for financial forecast for his/her area of responsibility. Responsible for cost efficiency across the organization. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification. Ensures appropriate resource planning, prioritization and execution across multiple simultaneous customer installations and business requirements.

Manages RMA procedure. Measurement of engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers and takes corrective action where necessary. Ensures effective resource utilization, workload balancing and accountability across multiple teams and customer locations.
Must be willing and able to travel up to 25% of the time to support customer engagements, team leadership, site operations, business requirements and escalations.

Functional Knowledge

• Demonstrates strong understanding and application of procedures and concepts within own job family and working knowledge of other related job families. **Understands the technical and operational requirements necessary to manage multiple customer accounts, teams and competing business priorities.**

Business Expertise

• Applies understanding of how multiple teams, customer accounts and closely related organizations work together to improve operational execution, customer satisfaction, resource utilization and overall business performance.

Leadership

• Has formal supervisory responsibilities; **leads multiple customer-facing teams, establishes priorities, develops employees and team leaders, balances resources across customer requirements, and holds teams accountable for execution and results.**

Problem Solving

• Uses judgment to identify and resolve technical, operational and customer-related problems. **Prioritizes competing requirements across multiple customers and teams and coordinates cross-functional resources to drive timely resolution.**

Impact

• Impacts the quality, efficiency and effectiveness of **multiple teams and customer accounts**, including customer satisfaction, operational performance, employee development, financial performance and contribution to the broader business unit, department or sub-function.

Interpersonal Skills

• Uses tact and diplomacy to exchange information, influence decisions and handle sensitive customer, employee and business issues.
• **Regularly interacts with multiple customers, internal leadership, Product Divisions, Sales, Engineering and other cross-functional organizations and is expected to build effective working relationships across organizational boundaries.**

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

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Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.