Network Operations Engineer

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside network subject matter experts to maintain reliable and resilient network services, facilitate network changes, troubleshoot incidents, and support modern networking technologies across enterprise, WAN, and cloud environments.

This is a highly hands-on individual contributor role, with a strong focus on network operations, administration, troubleshooting, incident resolution, and engineering support. The successful candidate will bring strong network engineering fundamentals, particularly within Cisco environments, and will be comfortable diagnosing complex network issues, supporting Palo Alto Prisma Access and SD-WAN environments, and troubleshooting connectivity across cloud platforms.

Key Responsibilities:

• Provide day-to-day network operations, administration, engineering, and troubleshooting support across the global network environment.
• Troubleshoot complex network incidents and service disruptions, identifying root causes and implementing effective resolutions.
• Facilitate and implement network changes within production environments, ensuring changes are appropriately tested, documented, and operationalized.
• Engineer, operate, and support WAN connectivity, including VPLS, IPsec, BGP, and SD-WAN overlay solutions.
• Administer and support Cisco network environments, with a focus on routing, connectivity, network performance, and operational reliability.
• Provide engineering, operational, and troubleshooting support for Palo Alto Prisma Access.
• Support Cisco SD-WAN operations and related engineering activities.
• Troubleshoot network connectivity across cloud environments, including AWS, Microsoft Azure, and/or Google Cloud Platform.
• Respond to network security, connectivity, and performance issues and work with appropriate teams to drive resolution.
• Support Cisco ISE Network Access Control (NAC) environments.
• Leverage network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TRex, and NetBrain to investigate network performance and connectivity issues.
• Maintain accurate network topology and operational documentation using NetBrain and related network management tools.
• Support deployment and ongoing operation of IPv6 dual-stack capabilities across the global network.
• Support the design, integration, and operation of the Global DDI platform, including DNS, DHCP, and IPAM capabilities.
• Support deployment and operation of secure network analytics and visibility tools.
• Provide technical support for network-related projects through implementation and transition into operations.
• Ensure network changes and technical deliverables are completed on time, with high quality, appropriate testing, and thorough documentation.
• Collect and maintain operational data required to establish and measure network performance KPIs.
• Participate in a rotational on-call schedule to support network incidents and operational requirements.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

Required:

• Bachelor’s degree in Network Engineering, Computer Science, Information Technology, or equivalent relevant technical experience.
• Up to 6 years of relevant experience in network engineering, network operations, or a related technical field.
• Strong hands-on experience with enterprise network operations, including administration, troubleshooting, incident resolution, and implementation of network changes.
• Hands-on experience supporting Cisco networking technologies within enterprise environments.
• Strong knowledge and practical experience with BGP and enterprise routing.
• Strong network troubleshooting and problem-solving skills, with the ability to investigate complex network issues and determine appropriate solutions in time-sensitive situations.
• Experience supporting and implementing network changes in production environment
• Experience with Palo Alto Prisma Access engineering, operations, administration, and/or troubleshooting.
• Experience with Cisco SD-WAN engineering and/or operational support.
• Experience troubleshooting network connectivity within AWS, Microsoft Azure, and/or Google Cloud Platform environments.
• Understanding of network security principles and experience troubleshooting network security, performance, and connectivity issues.
• Experience using network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TREx, NetBrain, or comparable technologies.
• Ability to work effectively in a fast-paced operational environment, think on your feet, independently troubleshoot issues, and appropriately escalate complex situations when required.
• Strong communication and collaboration skills, with the ability to work effectively with network subject matter experts and cross-functional technology teams.
• Ability to participate in a rotational on-call support schedule.

Preferred Qualifications:

• Experience with Cisco ISE and Network Access Control (NAC).
• Knowledge or experience with OSPF and EIGRP.
• Experience with IPv6 and dual-stack network environments.
• Experience with enterprise DDI technologies, including DNS, DHCP, and IPAM.
• Experience supporting large-scale or global enterprise network environments.
• Exposure to network automation or scripting using Python, PowerShell, or similar technologies.
• Familiarity with Infrastructure as Code (IaC) and network infrastructure automation.
• Experience with NetBrain or similar network management platforms.
• Familiarity with Network-as-a-Service (NaaS) concepts and modern network delivery models.

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.