Night Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Night Manager will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As Night Manager at Rosewood Blue Palace, you will play a key role in ensuring the smooth and efficient operation of the hotel throughout the overnight shift.

HOW YOU'LL MAKE THE PLACE

Guest Experience & Service Excellence:

• Act as the Manager on Duty throughout the overnight shift, ensuring exceptional guest service and maintaining a visible management presence across the hotel.
• Welcome guests and oversee check-in and check-out procedures in accordance with Rosewood, LQA and Forbes standards.
• Coordinate and oversee guest rooming, ensuring arrivals are handled efficiently and with personalised attention.
• Respond promptly and professionally to guest enquiries, requests and concerns, ensuring appropriate solutions and follow-up.
• Ensure accurate communication and handover of guest preferences, VIP arrangements, special requests and outstanding matters to the incoming team.

Operational Excellence & Night Audit:

• Oversee all Front Office activities during the overnight shift, ensuring smooth operations and compliance with established procedures.
• Supervise and support the Night Auditor, ensuring the accurate and timely completion of all Night Audit responsibilities.
• Review and verify daily financial transactions, operational reports and audit documentation, identifying and escalating any discrepancies.
• Ensure that all financial, cash-handling and credit procedures are followed accurately and in accordance with hotel policies.
• Prepare, review and distribute relevant daily and overnight operational reports, ensuring accurate information is communicated to the appropriate departments.
• Conduct regular property walkthroughs to monitor the overall condition, cleanliness, safety and presentation of the hotel throughout the night.

Financial Awareness & Business Performance:

• Monitor overnight financial transactions and ensure accurate processing of payments, charges, adjustments and guest accounts.
• Ensure compliance with established credit policies, cash-handling procedures and financial controls.
• Identify discrepancies, unusual transactions or potential financial risks and report them promptly to the relevant management team.

COULD THIS BE YOU?

• A minimum of two years of supervisory or management experience within a luxury hotel Front Office department, preferably with previous overnight operational responsibilities.
• Previous experience as a Night Manager, Assistant Front Office Manager, Night Supervisor or equivalent position would be considered an advantage.
• Strong understanding of Front Office operations, including guest check-in and check-out procedures, room allocation and guest account management.
• Knowledge of Night Audit procedures, financial reconciliation and hotel credit policies.
• Previous experience with Opera PMS is preferred.
• Strong leadership and organisational skills, with the ability to supervise and motivate a team during overnight operations.
• Excellent problem-solving abilities, with the capacity to remain calm, composed and decisive when handling unexpected situations.
• A proactive, empathetic and guest-oriented approach, with a genuine passion for delivering exceptional hospitality.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments.
• Excellent command of written and spoken English. Knowledge of Greek and additional languages would be considered an advantage.
• Flexibility to work overnight shifts, including weekends and public holidays, according to operational requirements.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.