Operations Customer Expert (SMB Support) – Hebrew Speaker

Join a Global Tech Leader and Elevate Your Career! Are you fluent in Hebrew and passionate about delivering exceptional customer experiences? Do you have a strong interest in digital advertising and a desire to help small and medium-sized businesses grow through Meta's powerful tools? This opportunity is for you! Our client, a globally recognized American tech giant based in Menlo Park, California, is seeking Operations Customer Experts to support Hebrew-speaking SMB clients. You'll be part of a dynamic, international team that assists customers via chat, email, and phone, helping them succeed through excellent service and expert guidance on Meta's advertising solutions. Your Responsibilities: Deliver high-quality customer support in Hebrew (with some English communication). Assist clients with both pre- and post-sales inquiries, focusing on campaign optimization and platform troubleshooting. Maintain a customer-first mindset with a friendly, empathetic, and solution-oriented approach. Contribute to achieving strong Customer Satisfaction Scores (CSAT) through outstanding service. Educate advertisers on self-service tools and assist with technical concerns or issues. Handle sensitive data with discretion and integrity. Apply your soft skills to de-escalate challenging situations when needed. What We're Looking For: Fluency in Hebrew (C2 level) – Required. English proficiency (B2+) – Needed for internal communication and training. Strong customer focus and empathy. Team player mindset – Work effectively with colleagues from diverse backgrounds. Excellent problem-solving and adaptability skills. Ability to handle confidential information with professionalism. Compensation & Benefits: International Candidates (relocation to Portugal): €1,478.16/month gross (includes base salary, holiday/Christmas bonuses, meal allowance, and room allowance) Local Candidates (already residing in Portugal): €1,767.50/month gross (includes base salary, holiday/Christmas bonuses, and meal allowance; no room allowance) Additional Perks: Private Health Insurance – Full coverage from day one Meal Card – Monthly food allowance Holiday Bonuses – Enjoy rewards during summer and winter holidays Training Program: Duration: 15 working days Schedule: Full-time (exact hours to be confirmed) Language: Conducted in English Training Compensation: €92.80 per week Working Schedule & Location: Hours: 40 hours/week (8-hour shifts + 1-hour lunch), 5 days/week Shift Range: Monday to Sunday, between 06:00 and 00:00 Shift Planning: Provided 4 weeks in advance Location: Lisbon City Center – Work in a lively and collaborative environment Relocation Package (International Candidates) We'll support your move every step of the way with: Airport pick-up Full assistance with paperwork (residency, banking, etc.) Initial flight reimbursement Annual return flight to your home country (EU only) 14 months in a fully equipped company apartment Welcome kit: bed linens, towels, and more Accommodation Details Enjoy stress-free living in fully furnished shared apartments, expenses covered (Wi-Fi, electricity, cable TV). Apartments are 20–60 minutes from the office and shared with other young professionals to help you connect and feel at home from day one. Extra Perks Free Portuguese language courses Access to sports activities, cooking classes, and social events A welcoming, multicultural team culture Hiring process: -Client's application review - Online Tests - Interview with the client - Job Offer