Operations Customer Expert (Turkish + English)

Location: Lisbon, Portugal Start Dates: 18/09/2026 Join a Global Tech Leader and Build Your International Career! Are you passionate about customer service and helping businesses succeed? Do you enjoy solving problems, communicating with people, and working in a fast-paced international environment? Join one of the world's leading technology companies as an Operations Customer Expert, supporting small and medium-sized businesses (SMBs) through chat, email, and phone. You'll help clients make the most of innovative digital advertising solutions while delivering an outstanding customer experience. This is an exciting opportunity to relocate to Lisbon, Portugal, work in a multicultural environment, and grow your career with one of the most recognized global brands. Your Responsibilities As an Operations Customer Expert, you will: Provide exceptional customer support via chat, email, and phone. Assist Turkish-speaking SMB clients with advertising products and platform-related questions. Deliver both pre-sales and post-sales support. Help customers optimize their advertising campaigns and achieve better business results. Troubleshoot technical and account-related issues. Maintain high Customer Satisfaction (CSAT) scores through professional and empathetic service. Educate customers on self-service advertising tools and best practices. Handle confidential customer information responsibly. Resolve customer concerns efficiently while maintaining a positive customer experience. What We're Looking For Required Languages Native or fluent Turkish Fluent English (minimum C1) You are someone who has: Excellent communication skills Strong customer-focused attitude Problem-solving abilities Empathy and patience Ability to work independently and within a team Fast learning skills Professionalism when handling sensitive information Basic computer and internet skills Previous experience in customer service, digital marketing, or technical support is an advantage but not required. Salary & Benefits For International Candidates (Accommodation Included) €1,129.34 gross/month Company accommodation included Meal Allowance: €7.63 per working day (Meal Card) Private Health Insurance Holiday & Christmas Bonuses Stable full-time employment For Candidates Without Accommodation €1,423.34 gross/month Meal Allowance: €7.63 per working day (Meal Card) Private Health Insurance Holiday & Christmas Bonuses Stable full-time employment Paid Training Duration: 15 working days Schedule: 8 hours/day (starting between 08:30 and 09:30 depending on the training group) Training Language: English Training Compensation: €92.80 per week No previous product knowledge is required—we'll teach you everything you need to succeed. Work Schedule 40 hours per week 5 working days per week 8-hour shifts + 1-hour lunch break Rotational schedule Monday to Sunday Operating hours: 07:00 – 00:00 Shift schedules provided 4 weeks in advance Workplace Modern office located in Lisbon City Centre, easily accessible by public transport and surrounded by restaurants, cafés, and shops. Relocation Package (International Candidates) Moving to Portugal? We've got you covered! You'll receive: Airport pick-up upon arrival Assistance with all administrative documentation (bank account, residence paperwork, etc.) Initial flight reimbursement Annual return flight to your home country (EU only) Fully furnished shared accommodation provided Welcome kit including bed linen, towels, and household essentials Accommodation Enjoy fully furnished shared apartments with: Utilities included Wi-Fi Electricity Water Cable TV Apartments are typically located 20–60 minutes from the office and shared with other international colleagues, making it easy to settle into life in Lisbon. Additional Benefits Free Portuguese language classes Sports activities Cooking workshops Company events and social activities International and multicultural work environment Career growth opportunities within a global organization Recruitment Process CV Screening Online Language Assessment Client Interview Job Offer Relocation Support (if applicable) Why Join Us? Work for one of the world's leading technology companies. Gain valuable international experience. Enjoy excellent relocation support. Live and work in sunny Lisbon. Develop your career in a dynamic, multicultural environment. Apply today and start your international career in Portugal!