We are looking for a Portuguese-speaking (Native European) + English (B2) Customer Service Advisor to join our vibrant and multicultural team in Covilhã , Portugal ! If you enjoy helping people and working in a fast-paced environment, this is a great opportunity for you. Your Role: ✔ Assist users with pre-sales inquiries, general support, and technical troubleshooting. ✔ Communicate effectively across multiple channels (phone, email, chat, social media). ✔ Ensure policy compliance while responding to customer requests. ✔ Escalate complex cases when necessary. ✔ Maintain accurate documentation of customer interactions. What We Offer: ✨ A supportive and dynamic team environment. ✨ Professional growth and career development opportunities. ✨ Comprehensive training to help you excel in your role. ✨ Additional benefits to support your relocation and onboarding experience. If you’re a native Portuguese speaker (Native European) + with a good English proficiency (B2) and strong communication skills, we’d love to hear from you! Mandatory EU passport or PT work permit