Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Hospitality & Tourism industry. This role is ideal for passionate individuals who thrive in dynamic environments and are dedicated to providing outstanding service to Portuguese-speaking guests and clients. Responsibilities Deliver exceptional customer service to Portuguese-speaking clients across various communication platforms, including phone, email, and chat. Assist customers with reservations, inquiries about services, and provide detailed information about hospitality offerings. Handle customer complaints and feedback professionally, ensuring a positive experience for all guests. Collaborate with internal teams to address customer needs and streamline service delivery. Maintain a comprehensive understanding of company services, policies, and industry trends to assist clients effectively. Document all customer interactions and keep precise records for service enhancement. Foster lasting relationships with clients to encourage repeat business and loyalty. Fluency in Portuguese and English, both written and spoken. Experience in customer service, preferably in the hospitality or tourism sector. Strong communication and interpersonal skills. Ability to multitask and work effectively in a fast-paced environment. Excellent problem-solving abilities and a focus on customer satisfaction. Familiarity with booking systems and customer service software. Detail-oriented with strong organizational skills. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks