Product Lead - Omnichannel ( RELOCATION TO DUBAI)

***RELOCATION TO DUBAI IS REQUIRED - ONLY APPLY IF YOU ARE OPEN TO THIS***

🛍️ Product Lead - Omnichannel

📍 Dubai - Relocation provided

💰 AED 40,000 - 42,000 Plus benefits

Where online meets the real world, and you make it work.

We have partnered with one of the region’s largest and best-known businesses to hire a product leader for its in-store omni-channel experience.

Every online order that’s picked, packed, collected or returned in a store runs through the products you’ll own. You’ll take what really happens on the shop floor and turn it into technology that cuts queues, makes colleagues’ lives easier and leaves customers happier.

This is a role for someone who knows stores inside out, ships fast, and builds with AI rather than just talking about it.

What you’ll own

• In-store fulfilment, end to end: pick, pack, dispatch, click & collect, uncollected orders and returns, working closely with the e-commerce product team to create one seamless experience
• The collection experience: build products that cut queue times and raise satisfaction across every omnichannel touchpoint
• Fixing what’s broken: spot gaps and inefficiencies in today’s workflows, define the right solution and get it live quickly
• The roadmap: set and prioritise an ambitious omnichannel backlog, balancing customer impact, colleague experience and commercial value
• Subject-matter leadership: be the go-to expert on in-store omnichannel, shaping technology decisions with real operational insight
• Cross-functional delivery: work hands-on with store teams, business stakeholders, product, data, engineering, QA and architecture to turn operational reality into clear requirements and real outcomes
• Data-led decisions: measure performance and test ideas using Power BI, vendor dashboards and raw data

What you’ll bring

• 10+ years of retail experience across stores and head office. You understand operations from the shop floor up, and that grounding is what makes your products work in practice
• A track record of delivering technology-led change that grows sales, boosts colleague productivity and improves the customer experience, from concept to live
• Real AI-native skills. You build prototypes, create agents to automate your own workflows, and use tools like VS Code and AI coding assistants to build and iterate on your own. Using ChatGPT for emails doesn’t count here
• Strong data literacy across Power BI, dashboards, raw data and APIs. You understand data structures and know how to fix gaps in access and governance
• Delivery discipline. You’re not just an ideas person: you ship at pace, juggle competing priorities and hold teams to outcomes
• Executive presence. You communicate with clarity and conviction up to C-suite level, and you can lead without authority, including with stakeholders more senior than you

If this sounds like you, I would love to speak with you!! Please apply and relevant candidates will be contacted!