Project Co-ordinator

Project Coordinator Location: Prenton Salary from £38,760 Permanent Hybrid Help us create a better future, quicker The Smart Interventions Project Coordinator is responsible for providing technical and operational expertise to identify, manage, and resolve B11 Fused Neutral notifications that obstruct the installation of Smart Meters. Working closely with the Smart Interventions Team, Project Engineers, and Framework Partners, the role is focused on driving the resolution of outstanding B11 cases through the effective coordination of site investigations, service disconnections, cut-out replacements, and associated network activities. The coordinator will ensure timely progression of cases, maintain stakeholder engagement, and support the successful delivery of smart metering objectives while adhering to safety, quality, and regulatory requirements. What you’ll be doing Provide technical and operational support to identify and resolve B11 Fused Neutral notifications affecting Smart Meter installations. Manage assigned B11 cases throughout the lifespan including, coordinating site investigations, service disconnections, cut-out replacements, and associated network activities. Collaborate with the Smart Interventions Team, Project Engineers, Smart Metering teams, and Framework Partners to drive timely case resolution. Coordinate project delivery activities, ensuring all works are completed safely, efficiently, and in line with OFGEM, HSE, and company requirements. Support the planning, scheduling, and delivery of intervention and investment works. Monitor case progress, manage risks and issues, and provide regular updates to stakeholders. Maintain effective communication with internal and external stakeholders to ensure successful project outcomes and an improved customer experience. Coordinate and manage B11 Fused Neutral cases from receipt through to completion. Ensure solutions comply with company standards and all applicable OFGEM, HSE, and statutory requirements. Plan and coordinate site investigations, disconnections, cut-out replacements, and associated network activities. Liaise with customers, contractors, framework partners, and internal stakeholders to ensure timely case resolution. Monitor progress, risks, and costs to support delivery within agreed timescales and budgets. Maintain accurate records and complete all required documentation and system updates. Promote a positive safety culture and ensure compliance with safety, quality, and environmental standards. Support continuous improvement initiatives and contribute to audits, team meetings, and business objectives. Deliver excellent customer service and effectively manage customer enquiries and complaints. What you’ll bring Working knowledge of Energy Networks policies, procedures, and operational practices. Good understanding of health, safety, environmental, and regulatory requirements, including OFGEM and HSE obligations. Knowledge of electricity distribution networks, network operations, and associated standards. Strong customer service, stakeholder management, and relationship-building skills. Effective communication, negotiation, and problem-solving abilities. Ability to analyse information, assess risks, and develop practical solutions. Proficient in Microsoft Office and Energy Networks business IT systems. Ability to learn and utilise SAP for purchase orders, material requisitions, and scheme management. Experience coordinating activities across multiple stakeholders, contractors, and workstreams. Strong organisational skills with the ability to manage competing priorities and deliver to deadlines. Knowledge of MOCOPA requirements and standards is desirable. Minimum Criteria Previous experience in a relevant area such as the delivery of customer funded works or SPEN investment projects. Computer literacy – e.g. Microsoft Office suite. Working knowledge of company Health & Safety requirements and compliance. Working knowledge of Energy Networks policies, procedures and working practices What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 36 days annual leave Holiday Purchase – perfect your work/life balance with extra annual leave Share Schemes Payroll Giving and Charity Matched Funding Technology Vouchers – save more and spread the cost of your technology purchases Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and Public Transport Season Ticket Loans Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments Life Assurance (4x salary) Access to Savesmart financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] . Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. I MPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below August-14-2026