Public Area Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Public Area Manager will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As Public Area Manager at Rosewood Blue Palace, you will play a key role in maintaining and elevating the cleanliness, presentation and overall atmosphere of the hotel's public and back-of-house areas. From the arrival experience and lobby to restaurants, terraces, swimming pools and spa facilities, you will ensure that every shared space reflects the highest standards of cleanliness, attention to detail and luxury hospitality. Guided by Rosewood's Sense of Place philosophy, you will create environments that are not only impeccably maintained but also contribute to a distinctive and memorable guest experience.

HOW YOU'LL MAKE THE PLACE

Operational Excellence & Quality Standards:

• Lead and oversee all cleaning and presentation operations across the hotel's public and back-of-house areas, including the lobby, restaurants, bars, swimming pools, beach areas, spa and fitness facilities, restrooms, corridors, lifts, event spaces and service areas.
• Conduct regular inspections and quality audits of all public areas, ensuring consistent compliance with Rosewood Brand Standards, Forbes Travel Guide and LQA criteria.
• Oversee the Night Shift Cleaning operations, ensuring that scheduled deep-cleaning activities and periodic maintenance tasks are completed efficiently outside guest-facing hours.
• Ensure all public restrooms are regularly inspected and serviced, maintaining exceptional hygiene standards and availability of amenities throughout the day.
• Oversee the presentation and maintenance of floral arrangements, greenery and decorative elements in public areas, in coordination with the relevant departments and external suppliers where applicable.
• Establish and monitor effective pest control, waste management and environmental hygiene procedures, ensuring compliance with applicable legislation and Rosewood's VERDES sustainability commitments.
• Ensure that all health, safety, chemical handling and fire prevention procedures are consistently followed by the Public Area team.

Financial Management & Resource Optimization:

• Oversee departmental inventory, including cleaning chemicals, equipment, consumables and other operational supplies, ensuring appropriate stock levels and responsible usage.
• Coordinate procurement requirements and monitor purchasing activities in accordance with established hotel procedures.
• Review departmental performance and expenditure, identifying areas for improvement and implementing appropriate corrective measures.

COULD THIS BE YOU?

• Previous management experience overseeing Public Area or Housekeeping operations, preferably within an internationally recognised luxury or ultra-luxury hotel.
• Strong technical knowledge of professional cleaning methods and the appropriate care of high-end surfaces and materials, including marble, natural stone, glass, timber and pool areas.
• Good understanding of Forbes Travel Guide, LQA and luxury hospitality standards as applied to public spaces.
• Strong knowledge of cleaning chemicals, equipment operation, inventory management and relevant health and safety regulations.
• Previous experience managing departmental budgets, labour costs, inventory and operational resources.
• Demonstrated leadership ability, with experience managing and developing diverse teams across different shifts.
• Excellent organisational and planning skills, with the ability to manage multiple operational priorities and maintain high standards of performance.
• Strong interpersonal and communication skills, with the ability to coordinate effectively with different hotel departments.
• A proactive and solution-oriented approach, with exceptional attention to detail and a genuine passion for maintaining outstanding hospitality environments.
• Excellent command of written and spoken English. Knowledge of Greek and additional languages would be considered an advantage.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.