Risk Manager (L1) | S3 | Retail & Commercial Banking | Milton Keynes | Internal Mobility

Risk Manager (L1) | S3 | Retail & Commercial Banking | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, our Data, AI, Financial Crime, Customer Outcomes & NFR Governance (D-FACT) function plays a critical role in protecting customers, supporting good outcomes and strengthening the Bank's control environment. Bringing together expertise across financial crime, customer outcomes, data, AI and non-financial risk governance, the function provides leadership and oversight on some of the Bank's most important strategic and regulatory priorities.

THE DIFFERENCE YOU MAKE

Financial Crime, Customer Outcomes & NFR Governance (FCCOG) is looking for a Risk Manager overseeing the Account Blocks Framework and Governance based in Milton Keynes, Unity Place. 12 Month - FTC

This is a unique opportunity to establish and lead the development of a bank-wide Account Blocks Journey and Control Framework. The role sits at the intersection of customer outcomes, risk management, operational effectiveness and regulatory compliance, providing end-to-end oversight of one of the bank's most important customer access journeys.

You will work with stakeholders across the bank including Financial Crime, Fraud, Operations and Risk teams to create a single ownership model for account blocks, strengthen governance and control standards, and ensure Santander can evidence effective, proportionate and customer-focused account access decisions.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Mobilisation and delivery of a bank-wide Account Blocks Journey & Control Framework.
• Establishing end-to-end journey ownership, governance arrangements and RACI models across the account block lifecycle.
• Creating and maintaining a comprehensive inventory of account block types, controls, ownership, systems, MI and associated risks.
• Defining minimum control standards, service levels, escalation processes and evidence requirements.
• Driving cross-functional engagement with business, operational and risk stakeholders to achieve alignment on framework design and implementation.
• Developing management information and monitoring approaches that provide clear oversight of control effectiveness and customer outcomes.
• Identifying control gaps, operational risks and improvement opportunities and supporting the prioritisation of remediation activity.
• Providing governance updates and recommendations to senior leadership and risk committees.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Significant experience in operational risk, non-financial risk, governance, controls, conduct risk or customer journey management within financial services (Required).
• Experience leading complex cross-functional programmes involving multiple business areas and stakeholders (Required).
• Experience working with regulators, audit teams or assurance functions on control environment improvements (Preferred).

Education

• · Degree level qualification or equivalent professional experience (Required).
• · Professional Risk, Compliance, Audit or Governance qualification (Preferred).

Languages

• English (Required).

Hard Skills

• Great understanding of risk and control frameworks within a regulated financial services environment (Required).
• Experience designing governance frameworks, operating models and accountability structures (Required).
• Excellent analytical and MI development capabilities with the ability to translate data into actionable insights (Preferred).

Soft Skills

• Excellent stakeholder management and influencing skills across all organisational levels (Required).
• Great communication and presentation skills, including preparing material for executive governance forums (Required).
• Ability to lead through ambiguity and drive outcomes across complex organisational structures (Required).

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£58,367.00 - £87,551.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Anna Brassington – anna.brassington@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.