Issues & Material Controls Manager | S3 | Retail & Commercial Banking | Milton Keynes, Belfast or Bradford | Internal Mobility

Issues & Material Controls Manager | S3 | Retail & Commercial Banking | Milton Keynes, Belfast or Bradford | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Financial Crime, Customer Outcomes & NFR Governance (FCCOG) is looking for an Issues Management & Material Controls Manager. Based out of Milton Keynes, Belfast or Bradford

The Issues Management & Material Controls Manager will be part of a team which maintains a single and central framework for the management of issues, while providing 1LOD governance for the material-controls framework. The role will ensure issues and audit actions are adequately managed through to complete and timely remediation, strengthen the controls culture, and coordinate end-to-end material-controls governance, reporting and disclosure activity.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Maintain a single and central framework for issues Management, ensuring action plans are adequate and remediation is monitored through to complete and timely closure, with a focus on reducing past-due actions and risk.
• Manage Internal Audit and External Audit engagement and requests, ensuring all requests are logged, tracked and actioned completely, accurately and on time; review and challenge new audit issues and provide an escalation point for delivery matters.
• Support business areas in their engagement with Internal Audit and External Audit, working closely with Controls Partners and wider stakeholders to resolve dependencies and achieve timely governance outcomes.
• Produce and coordinate complete, accurate and timely reporting and MI on issues management, audit engagement and material-controls governance, including effective reporting and escalation of status, remediation and inventory completion.
• Coordinate the end-to-end 1LOD material-controls governance cycle, from confirming scope and definitions and driving inventory completion through quality assurance, process tooling workflow, governance feedback, reporting, disclosure-readiness activity and post-implementation review.
• Complete in-depth thematic analysis of issues and recommend and deliver improvements, collaborating with Compliance, Risk, Internal Audit, External Audit and other stakeholders while supporting the Senior Manager (S4) and attending relevant forums.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven experience in risk, control and controls assurance, including identifying, assessing, managing and reporting risks. (Required)
• Expert knowledge and practical experience of Controls and Controls Frameworks, including governance, assurance and Control Indicators. (Required)
• Experience of Internal Audit / External Audit engagement, issues management, remediation tracking and governance reporting. (Preferred)

Education

• Educated to Degree level or relevant professional qualification. (Preferred)
• Professional qualification or substantial experience in a risk, controls, audit or related discipline. (Preferred)

Languages

• English (Required)

Hard Skills

• Great knowledge of risk & controls frameworks and governance principles, with the ability to assess control scope, quality, completeness and adherence to standards. (Required)
• Excellent risk and controls assurance capability, including the ability to identify, assess, challenge and communicate control weaknesses, issues and governance risks. (Required)
• Great analytical and reporting skills, with the ability to interpret control information, identify themes and trends, and communicate clear management information and escalations to senior stakeholders. (Required)
• Excellent stakeholder management and influencing skills, with experience working across Risk, Compliance, Internal Audit, External Audit and business teams. (Required)
• Experience using governance, risk and control workflow tools. (Preferred)

Soft Skills

• Great communication, stakeholder management and influencing skills, with the ability to tailor complex messages to different audiences. (Required)
• Great problem-solving, planning and delivery skills, with personal resilience when managing challenging circumstances. (Required)
• Collaborative, customer-focused approach with the ability to work across Audit, Issues, Material Controls, Compliance and Risk stakeholders, demonstrating personal leadership and talent-enabling behaviours. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£55,167.00 - £82,751.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Anna Brassington – anna.brassington@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.