Senior Executive - Sales

Roles & Responsibilities:

Responsible for managing and converting clients sourced through the Presales/Contact Centre team and direct site walk-ins, while driving revenue, walk-ins, revisits and closures in coordination with the Site Sales team.

• Manage Presales-generated leads and direct walk-ins, including client engagement, site tours, pricing discussions and closure support.
• Drive HWC calling to generate revisits and improve closure conversions.
• Conduct daily calling on VDNB & EDNV data to generate self-sourced walk-ins, revisits and closures.
• Conduct weekly HWC calibration with the Site Sales team to review pipeline, customer feedback, opportunities and conversion gaps.
• Conduct weekly training and coaching sessions with the Contact Centre, providing feedback on walk-in quality and coaching teams on their AOIs.
• Work closely with Site Sales and Contact Centre teams to improve lead quality, customer experience and overall conversion.
• Track and report daily/weekly performance across walk-ins, revisits, closures and revenue.

Key KPIs

• Achievement of AOP Revenue Target
• Achievement of Walk-in Target
• Presales Lead-to-Walk-in Conversion
• HWC Revisit & Closure Conversion
• VDNB/EDNV Self-Sourced Walk-ins & Closures
• Walk-in-to-Booking Conversion
• Contact Centre improvement against identified AOIs

Experience:

• 6 months to 1 year of experience in Presales, Inside Sales, Real Estate Sales, Customer Service or a similar customer-facing role.

Core Competencies:

• Strong communication and interpersonal skills with the ability to engage and build rapport with customers.
• Good calling and follow-up skills, with a strong focus on revisits and closures.
• Ability to understand customer requirements and handle basic objections and negotiations.
• Customer-focused approach with confidence in handling site walk-ins and site tours.
• Ability to work closely with Site Sales and Contact Centre teams.
• Good lead management and CRM skills, with basic knowledge of Excel/MIS reporting.
• Strong target orientation and ability to work towards walk-in, conversion and revenue targets.
• Good analytical and problem-solving skills to identify lead and conversion gaps.
• Positive attitude, willingness to learn and coaching mindset, with the ability to act on feedback and improve performance.

Office Perks
• Office cab/shuttle
• Cafeteria
• Office gym

Professional Support & Learning
• Job and soft‑skill training
• Professional degree assistance
• Sponsorship for education
• Rewards and recognition
• Course reimbursements

Financial Benefits
• Mobile bill reimbursements
• Performance bonus
• Relocation assistance
• Car lease
• Loyalty discount
• Employee referral program

Health & Insurance
• Health insurance
• Life insurance

Leave Entitlements
• Annual leave
• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.