Senior Operations Manager – Forex & CFDs

Senior Operations Manager – Forex & CFDs

We are seeking an experienced Senior Operations Manager with a strong background in the Fintech and online trading industry to lead and strengthen our operational framework. The role is primarily operations-focused, with hands-on ownership of onboarding, trading operations, liquidity management, regulatory alignment, and MT4/MT5 back-office systems within a leveraged trading environment, while also supporting the sales function to ensure smooth client acquisition and retention.

Key Responsibilities:

Brokerage Operations

• Oversee end-to-end brokerage operations, including client onboarding, account setup, funding, withdrawals, and reconciliation.
• Manage the MT4/MT5 back office, including account configurations, group settings, leverage, swaps, and trading conditions.
• Ensure timely and accurate processing of deposits, withdrawals, transfers, and internal adjustments.
• Develop, document, and continuously improve operational policies, procedures, and workflows.

Risk, Liquidity & Payments

• Knowledge of liquidity exposure, margin levels, and concentration risk in coordination with the Dealing desk.
• Handle liquidity tightening scenarios and withdrawal spikes with clear escalation procedures.
• Manage relationships with payment service providers (PSPs), banks, and liquidity providers.
• Oversee chargeback, fraud prevention, and payment risk controls.

Compliance & Controls

• Manage KYC, AML, and client risk controls, including ongoing monitoring and enhanced due diligence.
• Ensure regulatory compliance and audit readiness at all times.

Sales Support

• Work with the sales team to ensure a smooth, compliant, and efficient onboarding experience that supports conversion.
• Provide operational insight on client activity, deposits, and retention to support sales and IB/affiliate performance.
• Monitor the system for IB and affiliate commission calculations and payouts.

Leadership & Reporting

• Track and report key operational KPIs monthly (e.g., onboarding turnaround, withdrawal processing times, reconciliation breaks, KYC backlog, net deposits).
• Lead and structure the operations team with clear roles, accountability, and performance standards.
• Work closely with Dealing, Compliance, Finance, Sales, IT, and Management.

Required Experience:

• Minimum 3-5 years of experience in the Fintech / online trading industry, with significant hands-on experience in Forex / CFD brokerage operations.
• Strong understanding of leveraged products, margin trading, and A-Book and B-Book models.
• Hands-on experience with MetaTrader 4 (MT4) and/or MetaTrader 5 (MT5) back-office systems and a trading CRM.
• Proven experience managing payment providers, reconciliations, and liquidity exposure.
• Solid regulatory and compliance awareness within trading environments.
• Experience leading operations teams; exposure to sales or client-facing functions is an advantage.
• Strong KPI-driven and risk-focused mindset.

What We’re Looking For

• Operational ownership mentality
• Strong crisis and stress management capability
• Structured leadership approach with attention to process and detail
• Cross-functional collaboration skills
• High accountability and integrity
  
  

Benefits

• 1 day work from home
• Attractive insurance for Employee and dependents
• Annual flight home
• 25 days annual leave
• Birthday Leave
• Visa sponsorship for Employee and dependents