Senior Print, Mail, Scan Technician (Primarily Office)

As a Senior Print, Mail and Scan technician, you will operate and maintain a range of printing equipment (e.g. photocopier, digital printing press) and finishing equipment (e.g. trimmer, binder) to print quantities of various documents. You are also responsible for running equipment and press operations. You will have achieved a mastery of equipment and systems in multiple areas of commercial and production.

We're seeking a detail-oriented, proactive individual excited to contribute to a collaborative team.

This position is a first shift position: hours being 6am-2:10pm or 7am-3:10pm Monday through Friday at our Cottage Court Location.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office locations(s): Madison, WI 53783

Position Compensation Range:

$25.00 - $34.32

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Sets up, operates, and maintains expertise of digital, computerized, offset, and mechanical commercial and production equipment.

• Upholds team initiatives and change management, using lean methodology.

• Monitors vendor supplied software control and operating systems.

• Communicates equipment and programming problems to the team and take corrective action to resolve them.

• Performs advanced maintenance and troubleshooting on equipment, contact service technicians, and coordinate service for mechanical problems.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.

• Strong aptitude for technology, software, and mechanical equipment.

• Demonstrated experience in utilization of multiple print solution software platforms.

• Demonstrated ability to learn new technologies as they develop and to train others.

• Solid knowledge of UPS regulations and shipping timelines to customer.

• Extensive experience performing commercial and production work.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

About Us

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.

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