Senior Smartphone Repair Technician - Southampton

Senior Smartphone Repair Technician - Full-Time

£28,000 to £29,500 + commission

Store Location: Southampton

Experience with gadgets and helping people out? At iSmash, we rescue folks from the panic of a shattered screen, dead batteries and much more. We understand that feeling of being disconnected – it's like losing a part of yourself. That's why we connect with our customers on a personal level, put them at ease, and offer top-notch repairs to get them back online in a flash.

What You'll Do

• Giving devices a new lease on life: You'll be a tech expert, repairing smartphones and tablets. This means replacing screens, batteries, cameras – you name it.
• Being a friendly face: You'll greet customers, answer their questions, offer tech advice, and help them find the perfect accessories to complement their devices.
• Keeping things tidy: You'll maintain a clean and organised workspace, making sure you have the right tools at your fingertips.
• Prioritising safety: You'll follow all safety guidelines to create a secure environment for yourself and your colleagues.

What You Need

A knack for fixing things: You're comfortable with smartphone and tablet repairs for popular brands like Apple, Samsung and Google. whether you've gained experience through previous jobs or by helping friends and family.

This position will report to the instore manager.

Benefits:

• Earn a good living: £28,000- £29,500 (full time) basic salary plus an attractive commission structure to boost your earnings. Part time will be prorated to hours worked.
• Grow with us: Develop your skills through our personalised career development programme and ongoing training opportunities.
• Enjoy great perks: Benefit from a company pension, extra holiday days that increase with each year of service, and the possibility of relocating with financial assistance.
• Maintain a healthy work-life balance: 21 days holiday plus 8 bank holidays.
• Be part of a winning team: Join an award-winning tech repair company with a fun, supportive culture and an annual awards party.

About iSmash:

iSmash is the place to go for fast, reliable repairs of smartphones, tablets, and computers. We also offer a wide selection of mobile accessories and refurbished devices. Since opening our doors in 2013, we've expanded to 37 shops across the UK and are still growing, we also take pride in our lifetime warranty on screen repairs.

iSmash is part of Assurant, Inc., a global leader in business services for the connected world. Assurant is a Fortune 300 company with a long history of supporting over 300 million consumers worldwide.

At iSmash and Assurant, we embrace diversity and believe in the power of inclusion. We're committed to encouraging an environment where everyone feels valued and respected.

Ready to make a difference? Join our team and help us create a world without #techstress

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

About Us

iSmash, the UK's leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high-quality repair services for the technology that's become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple.

At iSmash, expert technicians offer same-day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers.

In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service.

Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we're making technology more accessible and reliable for everyone.